Ivan Sergevnin
West Hollywood
Summary
Detail-oriented IT specialist with a strong foundation in system administration and Atlassian ecosystem management. Gained practical experience supporting critical infrastructure within a government organization, ensuring reliability and compliance with institutional standards. Skilled in Jira and Confluence administration, including workflow design, automation, ScriptRunner customization, and Assets configuration. Committed to continuous improvement and delivering scalable IT solutions that align with organizational goals.
Overview
1
1
year of professional experience
Work History
Atlassian Administrator
Softalyx
Lviv, Ukraine
07.2025 - Current
- Atlassian stack (Jira, JSM, Confluence) implementation, support and consulting for customers across both DC and Cloud hosting types. Develops Groovy automation scripts for process optimisation and provides ongoing technical support for Atlassian products.
- Assisted with accurate data entry for record-keeping processes. and record-keeping processes to maintain accuracy.
- Responded to inquiries from clients, enhancing customer service experience.
- Structured workflow processes to enhance team productivity. and delegated tasks effectively to ensure timely project completion without compromising quality.
System Administrator
The Pension Fund of Ukraine
Zaporizhzhia, Ukraine
08.2025 - 02.2026
- Configured and maintained server environments to ensure optimal performance and availability.
- Monitored system performance using diagnostic tools, identifying and resolving issues swiftly.
- Implemented security protocols to safeguard sensitive data and enhance system integrity.
- Assisted in the deployment of software updates, ensuring compliance with organizational standards.
- Provisioned new software and hardware for use, following established security policies.
- Coordinated employee onboarding and offboarding processes to ensure smooth transitions.
Education
Bachelor of Technology - Software Engineering
Zaporizhzhya National Technical University
Zaporizhzhia, Ukraine07-2025
Skills
- Jira / JSM
- Confluence
- Atlassian Suite
- Bitbucket
- ITSM
- System Configuration
- Groovy / Scripting
- AI Tools
- Data Governance
- User Management
- Work planning
- Problem-solving
Websites
Languages
Ukrainian - Native
Russian - Native
English - Professional
Timeline
System Administrator
The Pension Fund of Ukraine
08.2025 - 02.2026
Atlassian Administrator
Softalyx
07.2025 - Current
Bachelor of Technology - Software Engineering
Zaporizhzhya National Technical University