Ivan Soto
Wimauma,FL
Summary
- Managed multi-region healthcare accounts, delivered consistent support, and strengthened long-term partnerships.
- Improved claims turnaround by 20%, optimized workflows for faster, cleaner payer submissions.
- Led onboarding for 50+ providers, reduced activation time, and boosted client satisfaction.
- Built cross-functional collaboration channels, aligned billing, HR, and ops for smooth execution.
- Increased client retention by 40% through fast escalations, personal engagement, and proactive care.
Overview
9
9
years of professional experience
Work History
General Manager
CBS Labs of Tampa
Tampa, FL
06.2025 - Current
- Fostered collaboration across departments by developing team-building activities.
- Delivered exceptional client experiences through effective leadership of associates and managers.
- Managed documentation for Medicare claims and appeals submissions to ensure compliance.
Client Account Support Senior Analyst
EviCore by Evernorth
Franklin, TN
08.2023 - 06.2025
- Managed high-value client accounts across multiple regions, serving as primary contact for issue resolution and contract execution.
- Collaborated with provider relations, claims, and tech support to streamline workflows and reduce turnaround time by 22%.
- Leveraged Databricks, Tableau, and Evernorth platforms to track cases, assess client health, and create customized performance dashboards.
Provider Contracting Professional
Humana
Miami, FL
06.2023 - 08.2023
- Negotiated fee-for-service and value-based contracts with physicians and ancillary providers across multiple Florida regions.
- Spearheaded onboarding sessions for new providers to clarify contract terms and billing protocols.
Client Success Manager /Medical Claims Specialist
Genesis Medical Laboratory
Miami, FL
05.2019 - 06.2023
- Resolved 95% of billing disputes within SLA, preserving over $2M in revenue.
- Collaborated with revenue cycle and lab operations teams to reduce claim lifecycle by 10–15 days.
- Maintained current knowledge of payer policies and CMS updates to ensure compliance.
Customer Success Manager /Assistant Human Resources Manager
CBS Laboratory
Hialeah, FL
10.2016 - 05.2019
- Established strong relationships with high-volume accounts, achieving 40% growth in recurring business.
- Maintained client satisfaction scores above 95% through proactive service and support.
- Developed and enforced HR policies, including non-disclosure agreements and non-compete clauses.
Education
Bachelor of Science - Healthcare
Southern New Hampshire University
Hooksett, NHSkills
- Client relationship management
- Revenue cycle management
- Conflict resolution
- Cross-functional collaboration
- CRM and reporting tools
- Claims billing and denial resolution
- Provider contracting and credentialing
- Healthcare payer compliance
- Bilingual communication
Timeline
General Manager
CBS Labs of Tampa
06.2025 - Current
Client Account Support Senior Analyst
EviCore by Evernorth
08.2023 - 06.2025
Provider Contracting Professional
Humana
06.2023 - 08.2023
Client Success Manager /Medical Claims Specialist
Genesis Medical Laboratory
05.2019 - 06.2023
Customer Success Manager /Assistant Human Resources Manager
CBS Laboratory
10.2016 - 05.2019
Bachelor of Science - Healthcare
Southern New Hampshire University