Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivan Soto

Wimauma,FL

Summary

  • Managed multi-region healthcare accounts, delivered consistent support, and strengthened long-term partnerships.
  • Improved claims turnaround by 20%, optimized workflows for faster, cleaner payer submissions.
  • Led onboarding for 50+ providers, reduced activation time, and boosted client satisfaction.
  • Built cross-functional collaboration channels, aligned billing, HR, and ops for smooth execution.
  • Increased client retention by 40% through fast escalations, personal engagement, and proactive care.

Overview

9
9
years of professional experience

Work History

General Manager

CBS Labs of Tampa
Tampa, FL
06.2025 - Current
  • Fostered collaboration across departments by developing team-building activities.
  • Delivered exceptional client experiences through effective leadership of associates and managers.
  • Managed documentation for Medicare claims and appeals submissions to ensure compliance.

Client Account Support Senior Analyst

EviCore by Evernorth
Franklin, TN
08.2023 - 06.2025
  • Managed high-value client accounts across multiple regions, serving as primary contact for issue resolution and contract execution.
  • Collaborated with provider relations, claims, and tech support to streamline workflows and reduce turnaround time by 22%.
  • Leveraged Databricks, Tableau, and Evernorth platforms to track cases, assess client health, and create customized performance dashboards.

Provider Contracting Professional

Humana
Miami, FL
06.2023 - 08.2023
  • Negotiated fee-for-service and value-based contracts with physicians and ancillary providers across multiple Florida regions.
  • Spearheaded onboarding sessions for new providers to clarify contract terms and billing protocols.

Client Success Manager /Medical Claims Specialist

Genesis Medical Laboratory
Miami, FL
05.2019 - 06.2023
  • Resolved 95% of billing disputes within SLA, preserving over $2M in revenue.
  • Collaborated with revenue cycle and lab operations teams to reduce claim lifecycle by 10–15 days.
  • Maintained current knowledge of payer policies and CMS updates to ensure compliance.

Customer Success Manager /Assistant Human Resources Manager

CBS Laboratory
Hialeah, FL
10.2016 - 05.2019
  • Established strong relationships with high-volume accounts, achieving 40% growth in recurring business.
  • Maintained client satisfaction scores above 95% through proactive service and support.
  • Developed and enforced HR policies, including non-disclosure agreements and non-compete clauses.

Education

Bachelor of Science - Healthcare

Southern New Hampshire University
Hooksett, NH

Skills

  • Client relationship management
  • Revenue cycle management
  • Conflict resolution
  • Cross-functional collaboration
  • CRM and reporting tools
  • Claims billing and denial resolution
  • Provider contracting and credentialing
  • Healthcare payer compliance
  • Bilingual communication

Timeline

General Manager

CBS Labs of Tampa
06.2025 - Current

Client Account Support Senior Analyst

EviCore by Evernorth
08.2023 - 06.2025

Provider Contracting Professional

Humana
06.2023 - 08.2023

Client Success Manager /Medical Claims Specialist

Genesis Medical Laboratory
05.2019 - 06.2023

Customer Success Manager /Assistant Human Resources Manager

CBS Laboratory
10.2016 - 05.2019

Bachelor of Science - Healthcare

Southern New Hampshire University

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