Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ivan Vargas

Rowlett,TX

Summary

Passionate, hardworking individual whom thrives and adapts in intense, challenging environments and values the importance of contributing to their team. Experience in the Cellular industry with high demand sales, finance, and marketing. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing in order to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

4
4
years of professional experience

Work History

Integrated Solutions Manager

AT&T
Dallas, TX
03.2021 - Current
  • Trained new team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Ask personalized, open ended questions to connect with the customer, find their needs and offer a complete solution.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.

Retail Associate Manager

T-Mobile
McKinney, TX
07.2020 - 02.2021
  • In-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Inspire and encourage Mobile experts to provide a magenta glove experience as well as being the experts in both devices and services that T-Mobile offers.
  • Monitor customer interactions and ensure they have an unforgettable experience, creating fun environment for both the customer and the employees.

Retail Associate Manager

Metro By T-Mobile
Garland, TX
11.2018 - 07.2020
  • Created different in store competitions, helping store improve in gross activations, hotspot, and accessory sales.
  • Train and Develop part-time and full-time associates to ensure they provide the best experience by right fitting the customer to the appropriate plan and device to avoid any possible returns in the future.
  • Was Responsible for creating Store Schedules, managing timesheets, and making appointments for clients
  • Promote marketing event ideas and create cross-marketing events for nearby small businesses as well as bring exposure and clients to the store location to increase gross activations and accessory sales
  • Overlooked customer experience for the Garland COR location, led the DFW District with an average of 65 Surveys a month at a mid volume store

Education

BBA - Marketing

University of North Texas
Denton, TX
05.2020

Skills

  • Handling Complaints and Inquiries
  • Merchandise Promotion and Display
  • Wireless Sales
  • Customer Relationships
  • Staff Coaching and Training
  • Sales Strategies Implementation
  • Qualified Lead Generation

Accomplishments

Winner Circle Q4 2018, Q2 2019, Q4 2019

• 6 times Metro COR DFW Top DFW Star (2016-2018)

• Metro COR Garland Eastside Sales Associate of the Year 2017

• RAM Garland Metro COR #1 in Nation Stack Rank 2019 • RSL Garland Metro COR #2 in Nation Stack Rank 2017,2018

• Exceeded monthly store sales goals 2 years in a row in Metro COR

•Exceeded monthly goal of units at At&t (average required amount of units a month was 25, however I would average 40 units a month.


Timeline

Integrated Solutions Manager

AT&T
03.2021 - Current

Retail Associate Manager

T-Mobile
07.2020 - 02.2021

Retail Associate Manager

Metro By T-Mobile
11.2018 - 07.2020

BBA - Marketing

University of North Texas

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Ivan Vargas