Ivan Vasquez

Marshalls Department Store

09.2020 - Current

Arranged and stocked new merchandise following placement directions.
Built and maintained relationships with peers and upper management to drive team success.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered customer questions and provided store information.
Updated inventory and production information using warehouse management systems and scanner guns.
Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked closely with front-end staff to assist customers.
Accepted cash and credit card payments, issued receipts and provided change.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Basic Call Center Experience
Greeted customers and helped with product questions, selections, and purchases.