Ivan Walker
Greenville,MS
Summary
Customer-oriented Retail Manager with over 3 years of experience in building relationships, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Knowledgeable in Microsoft. Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Emergency Telecomunicator
Washington County Sheriff's Department
Greenville, MS
01.2024 - Current
- Received and evaluated emergency calls from the public; determined the nature of the call and provided necessary instructions.
- Monitored multiple radio frequencies, maintained contact with police officers in the field and dispatched appropriate personnel to respond to situations.
- Maintained accurate records of all incoming calls, including time received, caller's name and address, type of incident reported, response units dispatched and other pertinent information.
- Provided medical instruction over the telephone while awaiting paramedics or ambulance arrival.
- Coordinated resources between responding agencies during multi-agency incidents.
- Communicated with police officers via two-way radios to provide updates on suspect location or vehicle description when necessary.
- Utilized mapping systems to determine locations for responding personnel; tracked unit status in order to ensure timely response times.
- Mentored junior team members and managed employee relationships.
- Advised personnel about accidents, weather conditions or other hazards.
Residential Assistant
Residence Life
Lorman, MS
08.2021 - 12.2022
- Advised and referred students to appropriate resources in personal, social and academic matters.
- Mediated conflicts among residents and immediately notified supervisors or escalated conflicts.
- Responded to crises within building quickly to reduce potential for harm.
- Coordinated, planned and supervised hall gatherings and functions to promote and increase social skills among students.
- Established professional rapport with hall residents, building lasting relationships with people of various ages and from different cultures.
Sales Associate
Follett Higher Education Group
Lorman, MS
09.2019 - 12.2022
- Helped customers find specific products, answered questions and offered product advice.
- Assessed customer needs to provide assistance and information on product features.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
Crew Member
McDonald's
Belzoni, MS
07.2016 - 01.2018
- Upheld high standards of productivity and quality in operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Drove team success by quickly completing assigned tasks.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
Bachelor of Arts - Mass Communications
Alcorn State University
Lorman, MS12.2022
Skills
- Staff Communication
- Issue Resolution
- Staff Meeting Coordination
- Community Development
- Public Speaking
- Active Listening
- Microsoft Office
- Dormitory Program Operations
- Activities Oversight
- Multi-Line Telephone Systems
- Stress Tolerance
- Geographical knowledge
- Information Gathering
- Emergency Management
- Data Entry
- Problem-Solving
Certification
- Certified Emergency Telecommunications
Timeline
Certified Emergency Telecomunicator
Washington County Sheriff's Department
01.2024 - Current
Residential Assistant
Residence Life
08.2021 - 12.2022
Sales Associate
Follett Higher Education Group
09.2019 - 12.2022
Crew Member
McDonald's
07.2016 - 01.2018
Bachelor of Arts - Mass Communications
Alcorn State University
- Certified Emergency Telecommunications
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