Ivan Wilson

• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Supervised and mentored kitchen and serving staff.
• Oversaw timeliness and quality of food delivery at high-volume events.
• Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
• Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
• Limited portion sizes and used garnishes to control food costs.
• Delegated tasks to staff members to maximize production under tight deadlines.
• Set up and broke down conference and banquet rooms to meet facility standards and specifications.
• Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
• Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.

• Worked with POS system to place orders, manage bills and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Provided attentive service and proactively assessed guest needs.
• Assisted wait staff with timely food delivery and guest requests.
• Assisted customers with carry-out service.
• Checked dining area supplies of linens, wrapped silverware and replenished low stock.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Evaluated employee performance and coached and trained to improve weak areas.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Maintained compliance with company policies, objectives and communication goals.
• Greeted 100+ customers daily.
• Assisted in unpacking totes on delivery days.

● Stocked shelves regularly.

● Assisted customers in signing up for loyalty programs.

● Directed customers to correct products and aisles.

● Acted as a cashier using CVS point of sale software and payment terminals.

● Performed safe keeps and currency verifications 3 times a day.

● Facilitated MoneyGram transactions.

● Operated the CVS photo printing station.

● Swept and kept a clean work space.

● Opened and closed the store according to posted hours.

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Created identical dishes numerous times daily with consistent care, attention to detail and quality.
• Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Prepared food items such as meats, poultry and fish for frying purposes.
• Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
• Handled portion control activities according to specified instructions provided by chef.
• Collaborated with servers to collect information about specific customer desires and dietary needs.
• Prepared average of 60 orders each shift.

• Followed all safety instructions to avoid injuries when operating heavy equipment in kitchen.
• Established relationships with clients of diverse backgrounds to discuss specific needs and considerations, designing unique garnishes, table settings and plate displays to suit each group's theme.
• Observed federal and local kitchen safety regulations to prevent food borne illnesses.
• Directed customers to their tables and seating arrangements.
• Served customers their food and drinks at rapid rates.

● Assisted bussers and dishwashers with dirty trays.

● Assisted with morning set up routines and preparations.

● Made 50+ reservations monthly for large parties.

● Rolled silverware and prepped food for the upcoming days.

● Utilized TOAST POS to help customers pay and stay updated with their receipts.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Recommended products to customers, thoroughly explaining details.
• Cultivated customer loyalty, promoted repeat customers, and improved sales.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Answered 80 customer telephone calls daily to avoid on-hold wait times.
• Provided information regarding charge accounts and loyalty programs.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Restocked and organized merchandise in front lanes.
• Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
• Assisted customers with large purchases by carrying items to vehicles.
• Took inventory and examined merchandise to identify items to be reordered or replenished.
• Returned unwanted items to correct store locations and restocked shelves.
• Monitored safety and security concerns and reported to leadership for resolution.
• Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
• Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
• Promptly responded to inquiries and requests from prospective customers.
• Recommended products to customers, thoroughly explaining details.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Exhibited high energy and professionalism when dealing with clients and staff.