Ivan Withers
Lehi
Summary
Offering strong organizational and communication skills, keen to learn and grow within project management environment. Contributes analytical thinking and problem-solving abilities, ensuring effective project execution. Ready to use and develop project planning and team coordination skills in a Junior Project Manager role.
Overview
2026
2026
years of professional experience
Work History
Design and Quality
Vivint Solar
- Designed and developed residential solar power systems using specialized software and CAD tools.
- Utilized programs such as Cobblestone, Excel, and other design platforms to create accurate and efficient solar layouts.
- Ensured optimal system placement and compliance with local building codes and energy standards.
- Collaborated with engineering teams as well as other CAD teams to deliver customized and optomizsed solar solutions for clients.
- 4 yrs 7 mo
Technical Support Representative
Liveview Technologies (LVT)
11.2021 - 12.2022
- Provided technical assistance to field technicians by diagnosing and troubleshooting security system issues in real time.
- Utilized multiple software platforms to monitor system health, performance, and integrity.
- Guided technicians through detailed repair and maintenance procedures to ensure timely issue resolution.
- Collaborated cross-functionally with engineering, operations, and customer service teams to address product inquiries and account-specific concerns.
- Maintained accurate documentation of support cases and solutions to improve internal knowledge resources.
Service Desk Agent
Liveview Technologies (LVT)
11.2022 - Current
- Provide administrative and technical support across multiple enterprise applications, including Okta, Asset Panda, and Google Admin Console.
- Manage hardware distribution and asset lifecycle processes to ensure accurate tracking and efficient deployment.
- Develop and update internal IT policies and documentation to standardize procedures and improve compliance.
- Facilitate the technical portion of New Hire Orientation, ensuring smooth onboarding and account setup for new employees.
- Partner with the IT Project Management Office (PMO) to support Service Desk–related projects, enhancing operational efficiency and service quality.
- Strengthened time management, meeting documentation, and organizational skills through project participation and use of AI tools (e.g., Gemini) for task tracking and comprehension.
Education
High School Diploma -
Lehi High School
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
NOTABLE AWARDS
Eagle Scout
Languages
English
Full Professional
Timeline
Service Desk Agent
Liveview Technologies (LVT)
11.2022 - Current
Technical Support Representative
Liveview Technologies (LVT)
11.2021 - 12.2022
Design and Quality
Vivint Solar
High School Diploma -
Lehi High School