Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ivan Zambrano

Katy

Summary

Customer Service Representative bringing top-notch skills in oral and written communication. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Also, as a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Valet

Next Level Valet
03.2024 - Current
  • Maintain a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhance customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
  • Streamlined vehicle retrieval process with effective communication between team members, minimizing wait times for guests.

Central Reservations Agent

The Whitehall Hotel
05.2023 - 01.2024
  • Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
  • Provided customers with information about availability and pricing.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.

Concierge

Belfiore Condominiums
06.2016 - 01.2023
  • Greet and acknowledge all residents and announce all guests.
  • Project a consistent image that complements the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced.
  • Maintain working relationship as liaison between residents and building management.
  • Provide all residents and guests 5 diamond quality customer service.

Indirect Loan Processor

First Investors Financial Services Inc.
08.2011 - 02.2016
  • Receive new incoming deals and audit to assure all needed and correct documents have been included.
  • Ability to work and manage 10-35 deals at any given time, while working on new incoming deals.
  • Maintained excellent relationships and constant communication with customers, dealership reps and company reps.
  • Ability to fund at least 85%-90% of all loan contracts received for the month and meet monthly goals.

Education

High School Diploma -

Stratford Highschoo;
Houston, TX
06-2001

Skills

  • Customer service and support
  • Customer communication
  • Efficient work ethic
  • Patience and composure
  • Strong communication skills
  • Team collaboration
  • Multitasking and organization
  • Attention to detail
  • Time management
  • Spanish fluency

Languages

Spanish
Native or Bilingual

Timeline

Valet

Next Level Valet
03.2024 - Current

Central Reservations Agent

The Whitehall Hotel
05.2023 - 01.2024

Concierge

Belfiore Condominiums
06.2016 - 01.2023

Indirect Loan Processor

First Investors Financial Services Inc.
08.2011 - 02.2016

High School Diploma -

Stratford Highschoo;

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