Ivana Aleksovska
Bolingbrook,IL
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
LinkedIn URL:
linkedin.com/in/ivana-aleksovska-16992abc/
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Support Specialist
TRIUMPH FINANCIAL
12.2022 - 06.2023
- Coordinated with vendors, customers and internal departments to understand, monitor and communicate changes to workflows.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Liaised with freight forwarders and carriers to arrange product movements and deliveries.
Accounting Coordinator
Coach Freight Inc.
05.2017 - 06.2022
- Maintained accurate documentation regarding accounts payables and accounts receivables in accordance with company policies.
- Organized and processed daily accounting invoices, statements and records.
- Prepared weekly cash reports consisting of all payments and disseminated information to appropriate correct management staff.
- Established key relationships with team members, upper management, customers and partners through well-developed communication and interpersonal skills.
Front Desk Customer Service Representative
Magic Nails & Spa
08.2017 - 12.2017
- Greeted and verified members and guests upon entry to optimize security.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Financial Management
GOCE DELCHEV
STIP, NORTH MACEDONIASkills
- Creative thinking
- Social Media Platforms
- Web Content Management
- Customer service
- Customer Service and Assistance
- Customer Inquiries
Certification
- From Likes to Leads: Interact with Customers -Grow with Google on Coursera. Credential URL https://www.coursera.org/account/accomplishments/certificate/CDQLAH6JDHDW
- Attract and Engage Customers with Digital Marketing-Coursera | Google. Credential URL https://www.coursera.org/account/accomplishments/certificate/563NP8Q75YSE
- Foundations of Digital Marketing and E-commerce-Coursera | Google. Credential URL https://www.coursera.org/account/accomplishments/certificate/WYJC24V8UGV8
Timeline
Operations Support Specialist
TRIUMPH FINANCIAL
12.2022 - 06.2023
Front Desk Customer Service Representative
Magic Nails & Spa
08.2017 - 12.2017
Accounting Coordinator
Coach Freight Inc.
05.2017 - 06.2022
Financial Management
GOCE DELCHEV
- From Likes to Leads: Interact with Customers -Grow with Google on Coursera. Credential URL https://www.coursera.org/account/accomplishments/certificate/CDQLAH6JDHDW
- Attract and Engage Customers with Digital Marketing-Coursera | Google. Credential URL https://www.coursera.org/account/accomplishments/certificate/563NP8Q75YSE
- Foundations of Digital Marketing and E-commerce-Coursera | Google. Credential URL https://www.coursera.org/account/accomplishments/certificate/WYJC24V8UGV8
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