Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ivana Armas

Orlando,FL

Summary

Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Educational setting. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with appointments, questions, and directions. Easily adaptable to high-pressure, dynamic situations.

Overview

8
8
years of professional experience

Work History

OSD's West Region Front Desk Clerk

Valencia College
10.2022 - Current
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process reservations, check-ins and check-outs.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Greeted visitors upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
  • Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Took appointments over phone, in person, and via computer for guests and provided confirmation information.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members.
  • Prepared events.

English Teaching Assistant

Just For Kids English Academy
09.2016 - 06.2017
  • Assessed student progress regularly through various assessment methods, ensuring timely feedback on their performance.
  • Boosted overall student engagement through the implementation of group activities, interactive presentations, and hands-on learning experiences.
  • Established a positive classroom environment that fostered open communication, mutual respect, and active participation from all students.
  • Implemented effective classroom management strategies to maintain order and promote a focused learning environment.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Taught courses under guidance of senior instructors.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Enhanced student comprehension by incorporating visual aids and interactive activities into lesson plans.
  • Implemented differentiated instruction techniques to meet the unique needs of each learner, resulting in higher overall achievement levels.
  • Assisted lead teacher in monitoring class behavior and maintaining a productive learning environment free from distractions or disruptions.
  • Contributed to curriculum planning meetings, sharing insights based on classroom observations and student performance data.
  • Increased student participation by creating a welcoming and inclusive classroom environment.

Education

Associate of Arts - Psychology

Valencia College
Orlando, FL
07.2024

High School Diploma -

Freedom High School
Orlando, FL
05.2022

Skills

  • Time Management
  • Administrative Skills
  • Problem-solving skills
  • Listening Skills
  • Microsoft Office
  • Complaint resolution
  • File Management
  • Guest Relations
  • Word Processing
  • Report Generation
  • Record preparation
  • Clerical duties

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary

Timeline

OSD's West Region Front Desk Clerk

Valencia College
10.2022 - Current

English Teaching Assistant

Just For Kids English Academy
09.2016 - 06.2017

Associate of Arts - Psychology

Valencia College

High School Diploma -

Freedom High School

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Ivana Armas