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Hi, I’m
Ivana Bermejo
Communication Specialist
Sterling,VA
Summary
Achievements include dramatically improving public image for Friends Party Center and Magnolia's Restaurant through engagement, hard work and disciplined approach to managing communication strategies. Top strengths include problem solving, decision making and conflict resolution.
Overview
7
years of professional experience
4
years of post-secondary education
1
Certification
3
Languages
Work History
SPANISH TUTORHarrisonburg, VA
Remote Spanish Tutor
06.2020 - 11.2021
Job overview
- Gained over 200 hours in Spanish tutoring online and in person
- Worked with ages ranging from 5-60 years old
- Taught students across multiple classifications and degrees of special needs.
- Developed and wrote curricula in both Spanish and English.
- Conducted foreign language exams to determine fluency and comprehension.
- Communicated frequently with parents and students to provide feedback and discuss instructional strategies.
FRIENDS PARTY CENTERSterling, VA
Customer Service Representative/Event Coordinator
01.2020 - 10.2021
Job overview
- Maintained accurate and current customer account data with manual forms and digital files.
- Followed through with clients and prospective clients on event scheduling by answering questions and resolving problems.
- Managed over 40 customer calls per day and worked closely with clients to meet deadlines.
- Created advertisements for special promotions and company policies.
- Enhanced client satisfaction ratings by scheduling on-site service requests and implementing surveys.
MAGNOLIA’S RESTAURANTHarrisonburg, VA
Shift Leader/Server/Digital Marketing
10.2017 - 08.2021
Job overview
- Mentored newly hired employees on operating restaurant equipment and companies high standards.
- Translated business product documents from Spanish to English for management.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Created digital marketing content for Magnolia's Instagram and increased social media engagement by 20 percent in two months.
- Cultivated warm relationships with regular customers.
JMU Shoutout!Harrisonburg, VA
National Blogger
01.2021 - 05.2021
Job overview
- Met with content editors to plan post subjects and publishing schedules.
- Created dynamic graphics to accompany blog posts.
- Researched creative topics to write, edit and create layouts for new articles and features.
- Published regular pieces on feminism and met tight deadlines every week.
- Customized brand message to reach and capture target audience interest, drive engagement, and spread awareness.
- Wrote 6 collections in one month.
Education
James Madison UniversityHarrisonburg, VA
Bachelor of Arts from Communication Studies, Generalist
08.2017 - 12.2021
University Overview
- Member of the National Honors Society
- Member of the President's List (Straight A average) for 1 semester and the Dean's List (A/B average) for 5 semesters.
- Awarded the Frank & Fiona Scholarship for academic standing
- Overall GPA: 3.5
- Relevant Coursework Completed: Health Communications, Persuasion, Public Relations and Marketing, Cultural Communications, Advanced Research Methods, and Spanish oral and written communication.
- Completed professional development in JMU's conflict resolution workshop.
Skills
Conflict resolution techniques
Analytical and Critical Thinking
Social media marketing
Problem-Solving
Written Communication
Active Listening
Team Leadership & Development
Schedule Management
Certification
Certified Spanish-English Translator and Interpreter
Software
Powerpoint Presentation
Canva designs
Timeline
National Blogger
JMU Shoutout!
01.2021 - 05.2021
Remote Spanish Tutor
SPANISH TUTOR
06.2020 - 11.2021
Customer Service Representative/Event Coordinator
FRIENDS PARTY CENTER
01.2020 - 10.2021
Shift Leader/Server/Digital Marketing
MAGNOLIA’S RESTAURANT
10.2017 - 08.2021
James Madison University
Bachelor of Arts from Communication Studies, Generalist
08.2017 - 12.2021