Ivana Bosiljcic
New York,NY
Summary
A dynamic leader and innovator, I have significantly enhanced customer satisfaction and team performance in roles across top-tier cruise lines, including Hapaq Lloyd Cruises. Specializing in beverage service and event planning, my expertise in food safety compliance and creative solutions has driven success in fast-paced, multicultural environments.
Overview
12
12
years of professional experience
Work History
Waitress Supervisor
Scenic Discovery Yacht
Australia
03.2023 - 06.2024
- Company Overview: 5
- Ranked cruise and all facilities
- Main lead for one of on-board bars on long hour shift base (10+ hours)
- Facility managed offered daily drinks, teatime service, evening arrangements (musical shows, standup shows, books night, etc.)
- Overseeing preparation and set up of different themes at bar (inventory change)
- Solely handled team of five and provided mentorship to new joiners
- Educating customers on the drinks and cocktail menus
- Ensuring the cleanliness and maintenance of all work areas, utensils, and equipment
- Ensuring all staff adhering to company and QA standards
- Working with Micros Hospitality Management Cash System
- 5
- Ranked cruise and all facilities
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
COMMIS DE RANG - RESTAURANT (ITALIAN CUISINE)
Hapaq Lloyd Cruises
Germany
06.2019 - 12.2022
- Making sure all day service ran smoothly with food being sent out promptly and up to high standards - whilst monitoring quality and portion control
- Responsible for ensuring sanitary standards met
- Assisting Demi Chef de Rang with all restaurants opening and closing activities
- Participating in preparation of Chef's daily special briefings while instructing team for customer presentation of specials
- Improved team performance by instilling proper food handling, guest expectations and restaurant protocols in new hires
- Reduced customer wait times by efficiently taking orders
ASSISTANT WAITER -5* ALL-DAY DINNING RESTAURANT
Oceania Cruises
Miami, USA
09.2017 - 12.2018
- Providing attentive and personalized service to ensure that guests requests are fulfilled promptly
- Restaurant offered variety of cuisines (Asian-fusion evening menu, Mediterranean daily menu)
- Working in multicultural environment with flexible shifts and dealing with both individual and group guests
- Explaining menu options to guests, making recommendations and handling orders
ASSISTANT ACCOUNT MARKETING MANAGER
Media Jobs
Belgrade, Serbia
12.2016 - 06.2017
- Preparing and delivering proposals for medium and large key customers pitches
- Worked with portfolio of 10+ clients, while maintaining databases used for different client reports, gathering and processing data on social media, web analytics, media monitoring…
MARKETING & SALES MANAGER
HTD Divcibare
Valjevo, Serbia
10.2012 - 08.2016
- Responsible for researching and developing marketing opportunities and planning and implementing new sales plans
- Handling group and corporate accounts
- Overseeing entire process from reaching out to potential client, designing sales packages, administration to building and promoting strong, long-lasting customer relationships by partnering with them and understanding their needs
Education
BBA - Economocis
Megatrend University
Belgrade, Serbia06.2012
Skills
- Creativity
- Leadership
- Beverage Service
- Food Safety Compliance
- Food presentation
- Catering management
- Nutritional knowledge
- Event Planning
- Staff Scheduling
Websites
Timeline
Waitress Supervisor
Scenic Discovery Yacht
03.2023 - 06.2024
COMMIS DE RANG - RESTAURANT (ITALIAN CUISINE)
Hapaq Lloyd Cruises
06.2019 - 12.2022
ASSISTANT WAITER -5* ALL-DAY DINNING RESTAURANT
Oceania Cruises
09.2017 - 12.2018
ASSISTANT ACCOUNT MARKETING MANAGER
Media Jobs
12.2016 - 06.2017
MARKETING & SALES MANAGER
HTD Divcibare
10.2012 - 08.2016
BBA - Economocis
Megatrend University
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