Ivana Bradvica
Glendora,CA
Summary
Motivated and results driven young woman with experience at In-N-Burger, Starbucks and Francesca's. Proven ability to deliver exceptional customer service and support team success in fast-paced environments. Known for a strong work ethic, adaptability, and focus on continuous improvement.
Overview
3
3
years of professional experience
Work History
Level 3 Associate
In N Out Burger
La Verne, CA
12.2024 - Current
- Managed store operations during peak hours, ensuring efficient customer flow and minimizing wait times.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Barista
Starbucks
Glendora, CA
12.2025 - 05.2026
- Crafted and served high-quality beverages, enhancing customer satisfaction and loyalty.
- Maintained cleanliness and organization of workstations, optimizing workflow efficiency.
- Collaborated with team members to meet peak demand during busy shifts.
- Resolved customer complaints promptly, enhancing overall customer experience and loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Key Holder / Sales Lead
Francescas
Arcadia, CA
11.2023 - 12.2024
- Handled daily cash procedures, verified accuracy in transactions and prevented losses from discrepancies.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Collaborated with the management team on implementing strategies to achieve store's month sale targets.
Education
High School Diploma -
Glendora High School
Glendora, CASome College -
Citrus College
Glendora, CASkills
- Customer service
- Hospitality service
- Attention to detail
- Food service
- Calm under pressure
- Cash handling
- Adaptable to changing demands
- Superior work ethic
- Critical thinking
- Empathetic
Accomplishments
- Deans List, Citrus College: Spring 2024
- Competed at 2023 World Pipe Band Championships in Glasgow Scotland
- Glendora Pipe Band: Pipe Major/Captain 2022-2023
- WUSBPA Bagpipe Solo Winner: 2019, 2020, 2021, 2022, 2023
- Glendora High School Drum Line: Bass Captain 2021-2022
Affiliations
- Pasadena Pipe Band: 2023-Current
- Glendora Pipe Band: 2018-2023
- Glendora High School Marching Band: 2019-2023
- Glendora High School Drum line: 2019-2023
Timeline
Barista
Starbucks
12.2025 - 05.2026
Level 3 Associate
In N Out Burger
12.2024 - Current
Key Holder / Sales Lead
Francescas
11.2023 - 12.2024
High School Diploma -
Glendora High School
Some College -
Citrus College