Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Assessments
Personal Information
Languages
Timeline
Generic

Ivana Cantu

La Joya,TX

Summary

Energetic Customer Service Representative with 10+ years of experience resolving complex customer inquiries. Team player and passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales Associate

Materiales El Valle Inc.
2021.08 - Current
  • Prepared monthly cash closings
  • High Volume sales of several figures

Interior design / Exterior Design /Architectural plans

Customer service , one to one , assist customer ,clients builders and so fourth.

Work with Home and building contractors from all over south texas.

  • Hold accounts from clients that work with us as contractors and manage their accounts.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers to encourage repeat business.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Sales Associate

bebe Stores, Inc./ La Plaza Mall
2010.01 - 2013.08
  • Customer Service
  • Sales Associate /Cashier
  • Worked by Commission
  • Weekly sales goal of $10,000

Self Employed

Muneca Boutique
2022.07 - Current
  • Clothing Sales
  • Small Business
  • Not yet launched
  • Self Entrepreneur
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Hospital Volunteer

Rio Grande Regional Hospital
2015.05 - 2017.04
  • In charge of computer patient data and guest passes
  • Wheelchair Assistance
  • Hospital Guide
  • Specimens Collector Blood - Urine - Cultures

Phlebotomist

South Texas College
2017.04 - 2017.12
  • Drawing blood from patients
  • Venipuncture / Capillary Blood Collection
  • Medical Records Data Entry / Coding
  • Preparing specimens for transportation, including labeling vials accurately and matching blood specimens to patients.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.

Caretake - Tutor

Care.com
2018.08 - 2020.07
  • Cared for children from the ages of 5 -13 yrs of age
  • Helped children with their school work and tutored them as well.

Temporary Teacher

Region One Education Service Center
2019.01 - 2019.04
  • Chaperoned students
  • Taught Pre k -12 Grade, students
  • Follow lesson plans assigned by the regular teacher
  • Take attendance and document daily notes
  • Assign and explain the homework
  • Oversee students outside of the classroom in the cafeteria as well as the bus loading area
  • Issue a report for when she/he teacher returns.

French Bulldog Welper

FrenchiesRus
2020.08 - 2021.04
  • Provide care from birth to 8 weeks old
  • Around the Clock Care for Mother
  • Litters up to 10 puppies
  • 24/7 Care
  • Feedings
  • Veterinary Visits
  • Puppy Training.

Education

Undergraduate Student in Education - Licenced Social Work / In Program / Senior

University of Texas Rio Grande Valley
Edinburg, TX
12.2025

Associate in interdisciplinary studies - undefined

South Texas College
McAllen, TX
06.2013

High school diploma - undefined

La Joya High School
La Joya, TX
05.2009

Skills

  • Childcare
  • Tutoring
  • Patient Care
  • Phlebotomy
  • Toddler Care
  • HIPAA
  • Hospital Experience
  • Tutoring (5 years)
  • Medical Office Experience
  • Anatomy Knowledge
  • Teaching
  • Customer service (10+ years)
  • Sales (10+ years)
  • Venipuncture
  • Infection Control
  • Specimen Preparation
  • Patient confidentiality

Accomplishments

  • Awarded “Employee of the Month” in [2012].

Certification

  • Phlebotomy, 06/01/19
  • CPR Certification
  • Teaching Certification

Additional Information

Customer Service Experience 10+yrs

Assessments

  • Work Style: Reliability, Highly Proficient, 06/01/20
  • Customer Service, Proficient, 06/01/20

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Self Employed

Muneca Boutique
2022.07 - Current

Sales Associate

Materiales El Valle Inc.
2021.08 - Current

French Bulldog Welper

FrenchiesRus
2020.08 - 2021.04

Temporary Teacher

Region One Education Service Center
2019.01 - 2019.04

Caretake - Tutor

Care.com
2018.08 - 2020.07

Phlebotomist

South Texas College
2017.04 - 2017.12

Hospital Volunteer

Rio Grande Regional Hospital
2015.05 - 2017.04

Sales Associate

bebe Stores, Inc./ La Plaza Mall
2010.01 - 2013.08

Undergraduate Student in Education - Licenced Social Work / In Program / Senior

University of Texas Rio Grande Valley

Associate in interdisciplinary studies - undefined

South Texas College

High school diploma - undefined

La Joya High School
  • Phlebotomy, 06/01/19
  • CPR Certification
  • Teaching Certification
Ivana Cantu