Ivana Carver
Boca Raton,FL
Summary
Dedicated Customer Service Representative with 4 years of work experience working on and leading a call-center team.
Personally handled 90+ calls daily (sales, and customer service),
accumulating a 95% customer satisfaction rating.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Remote Payroll Admin
Cosmopolitan Marketing Group Inc
Boca Raton, FL
12.2021 - Current
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Reconciled accounts and reviewed expense data, net worth and assets.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Gathered data on taxable income, deductibles and allowances for tax preparation.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
Recruiter Assistant
Ardor Healthcare Solutions
Parkland, FL
09.2015 - 11.2017
- Handled verification of employment and other routine employee requests.
- Reviewing resumes.
- Sending follow-up communications
- Demonstrated strong organizational and documentation skills.
- Provide exceptional levels of customer service to candidates, hiring managers, business leaders, and executives.
Customer Service Representative
American Van Lines
Pompano Beach, FL
07.2011 - 08.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained and managed customer files and databases.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Education
High School Diploma -
JP Taravella High School
Coral Springs, FL 08.2008 - 05.2011
Skills
Customer Retention
Customer satisfaction
Empathetic & courteous
Detail-oriented Microsoft Excel
Problem Solving
Timeline
Remote Payroll Admin
Cosmopolitan Marketing Group Inc
12.2021 - Current
Recruiter Assistant
Ardor Healthcare Solutions
09.2015 - 11.2017
Customer Service Representative
American Van Lines
07.2011 - 08.2015
High School Diploma -
JP Taravella High School
08.2008 - 05.2011