Ivana Carver
Boca Raton,FL
Summary
Dedicated Customer Service Representative with 4 years of work experience working on and leading a call-center team.
Personally handled 90+ calls daily (sales, and customer service),
accumulating a 95% customer satisfaction rating.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Remote Payroll Admin
Cosmopolitan Marketing Group Inc
Boca Raton, FL
12.2021 - Current
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Reconciled accounts and reviewed expense data, net worth and assets.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Gathered data on taxable income, deductibles and allowances for tax preparation.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
Recruiter Assistant
Ardor Healthcare Solutions
Parkland, FL
09.2015 - 11.2017
- Handled verification of employment and other routine employee requests.
- Reviewing resumes.
- Sending follow-up communications
- Demonstrated strong organizational and documentation skills.
- Provide exceptional levels of customer service to candidates, hiring managers, business leaders, and executives.
Customer Service Representative
American Van Lines
Pompano Beach, FL
07.2011 - 08.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained and managed customer files and databases.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Education
High School Diploma -
JP Taravella High School
Coral Springs, FL 08.2008 - 05.2011
Skills
Customer Retention
Timeline
Remote Payroll Admin
Cosmopolitan Marketing Group Inc
12.2021 - Current
Recruiter Assistant
Ardor Healthcare Solutions
09.2015 - 11.2017
Customer Service Representative
American Van Lines
07.2011 - 08.2015
High School Diploma -
JP Taravella High School
08.2008 - 05.2011
Similar Profiles
BRIANA WYNNEBRIANA WYNNE
Marketing Consultant at Strongs Marketing Group/Above All Marketing GroupMarketing Consultant at Strongs Marketing Group/Above All Marketing Group
Hamad Abdolrazagh MatooriHamad Abdolrazagh Matoori
Public Relations Officer at Cosmopolitan Hotel & Grand Cosmopolitan HotelPublic Relations Officer at Cosmopolitan Hotel & Grand Cosmopolitan Hotel
Arelis RoigArelis Roig
Brand Ambassador Production Assistant, Stagehand at FaceTime promos, CEA, fascination corp, creative state, Icandy, Michele & group, TNA, Priceless one management, Activation pro, Aces, encore, Assistant production, Assist marketing team, Fusion, Bella's promo, New-bridge marketing, PS-StearnsBrand Ambassador Production Assistant, Stagehand at FaceTime promos, CEA, fascination corp, creative state, Icandy, Michele & group, TNA, Priceless one management, Activation pro, Aces, encore, Assistant production, Assist marketing team, Fusion, Bella's promo, New-bridge marketing, PS-Stearns
Lawrence Panico IIILawrence Panico III
Assistant Store Manager at Aldi USAAssistant Store Manager at Aldi USA
NINA M. FILLETININA M. FILLETI
Business Partner Chair at WATERS EDGE ELEMENTARYBusiness Partner Chair at WATERS EDGE ELEMENTARY