Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ivana Fontanez

Acton

Summary

Proven professional with extensive experience in customer service and cash handling, notably at Cumberland Farms. Demonstrates exceptional teamwork and problem-solving abilities, enhancing organizational growth and customer satisfaction. Skilled in inventory management and known for maintaining integrity and empathy in high-pressure situations. Achieved a significant increase in repeat business through dedicated customer assistance and professionalism.

Overview

7
7
years of professional experience

Work History

Cashier

Cumberland Farms
North Berwick, ME
10.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Shift Supervisor

CVS Pharmacy
Dracut, MA
03.2023 - 02.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Conducted routine inspections to check quality and compliance with established specifications.

Cashier

Walgreens
Lowell, MA
09.2022 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Paraprofessional

The Valley Collaborative
Tyngsboro, MA
02.2022 - 08.2022
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.

Front End Supervisor

Ocean State Job Lot
Tewksbury, MA
03.2019 - 02.2022
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Participated in regular meetings with upper management to discuss front-end performance metrics.
  • Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
  • Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.

Customer Service Cashier

Walmart
Chelmsford, MA
06.2018 - 09.2019
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in creation of promotional displays, attracting customer attention and boosting sales.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.

Education

GED - Machining

Sanford Adult Education
Sanford, ME

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Order taking
  • Professionalism and courtesy
  • Payment processing
  • Product restocking
  • Product knowledge
  • Attention to detail
  • Inventory management
  • Currency counting
  • Order packaging
  • Daily reporting
  • Reports and documents
  • Multitasking and organization
  • Organizational growth
  • Clear communication
  • Empathy and patience
  • Basic math
  • Honest and dependable
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Cumberland Farms
10.2024 - Current

Shift Supervisor

CVS Pharmacy
03.2023 - 02.2024

Cashier

Walgreens
09.2022 - 12.2022

Paraprofessional

The Valley Collaborative
02.2022 - 08.2022

Front End Supervisor

Ocean State Job Lot
03.2019 - 02.2022

Customer Service Cashier

Walmart
06.2018 - 09.2019

GED - Machining

Sanford Adult Education
Ivana Fontanez