Ivana Gonzalez
Hillside
Summary
Well-versed in sales and client relations. Experienced in diverse retail environments. Quick learning, and successful at managing multiple priorities.
Overview
4
4
years of professional experience
Work History
Receptionist
The Colour Room
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Assistant Manager
Nosvino
09.2022 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of stock
- Generated repeat business through exceptional customer service.
Cashier
SUBWAY®Restaurants
01.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed procedures for opening and closing.
Sales Associate
Inspiration
08.2021 - 11.2021
- Organized racks and shelves to maintain stores appearance.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled inventory logs.
Education
High School Diploma -
Thomas Jefferson Arts Academy
Elizabeth, NJ2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Product/Service knowledge
- Courteous and Professional
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Receptionist
The Colour Room
05.2024 - Current
Assistant Manager
Nosvino
09.2022 - 05.2024
Cashier
SUBWAY®Restaurants
01.2022 - 09.2022
Sales Associate
Inspiration
08.2021 - 11.2021
High School Diploma -
Thomas Jefferson Arts Academy