Ivana Grdešić

Master’s degree holder in Human Resource Management with several years of experience in administrative and operational HR roles, including personnel records management, payroll processing, employee onboarding, mentoring, and fostering team dynamics. Through work in various industries (banking, retail, administration), I have developed a strong sense of organization, discretion, and employee support throughout all stages of the employee experience. I am driven by clear communication, accuracy, and interpersonal relationships, and I believe that trust and a positive work culture can be built even through daily operational tasks. I am seeking an opportunity in a professional and international environment where I can combine administrative precision with a human-centered approach.

• Certificate: Development of Advisory Skills (e.g. communication, support, active listening)
• MIFID II – Certificate for Providing Investment Services
• HANFA License for Insurance Intermediation
• Internal trainings in finance and customer service

Climbing and kayaking have cultivated my critical thinking and ability to quickly assess and manage risks, as these activities often involve navigating unpredictable situations. This skill translates to managing challenges and making informed decisions in a fast-paced work environment.