Ivana Grimes
Augusta,KS
Summary
Customer Service Professional experienced in enhancing customer satisfaction and recapturing lost clients. Achieved significant improvements in service delivery through organized communication and proactive problem-solving. Focused on exceeding customer expectations while maintaining composure in high-pressure situations.
Overview
21
21
years of professional experience
Work History
Volunteer for Hope Community Church
Hope Community Church of Andover
Andover, KS
06.2011 - Current
- Executed tasks as directed by supervisors, ensuring timely completion to support church initiatives.
- Collaborated with volunteers to enhance teamwork and strengthen community engagement.
- Organized community outreach events to engage local residents and promote church activities.
Preschool Teacher's Assistant
Bullfrogs and Butterflies Preschool
Andover, KS
08.2023 - 05.2026
- Assisted lead teacher in lesson planning and classroom organization.
- Supported children during activities, fostering social and emotional development.
- Implemented daily routines to promote a structured learning environment.
- Engaged with parents during drop-off and pick-up to discuss children's progress.
- Collaborated with staff to create a safe and nurturing space for children.
Demonstrator/Sales Associate
Green Acres Health Foods
Wichita, Kansas
10.2015 - 04.2016
- Conducted product demonstrations to highlight benefits of health food items.
- Educated customers on proper nutrition and dietary choices for healthier lifestyles.
- Maintained clean and organized display areas for optimal product visibility.
Customer Service Representative
Semperian
Wichita, Kansas
06.2005 - 09.2010
- Collaborated with team members to improve service delivery processes.
- Trained new representatives on company policies and procedures.
- Engaged in continuous learning to stay updated on product knowledge and services.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Some College (No Degree) - Introduction To Multimedia Design
Butler County Community College
Andover , KSReferences
References available upon request.
Timeline
Preschool Teacher's Assistant
Bullfrogs and Butterflies Preschool
08.2023 - 05.2026
Demonstrator/Sales Associate
Green Acres Health Foods
10.2015 - 04.2016
Volunteer for Hope Community Church
Hope Community Church of Andover
06.2011 - Current
Customer Service Representative
Semperian
06.2005 - 09.2010
Some College (No Degree) - Introduction To Multimedia Design
Butler County Community College