Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Pronunciation
Skills Specialties
Timeline
Generic
I’vana Ihezue

I’vana Ihezue

Houston

Summary

Talent Development Specialist with extensive experience in designing and executing employee training programs. Expertise in human resources development and talent needs assessment. Achievements include significant improvements in employee retention rates and enhanced organizational performance through targeted training initiatives.

Overview

2
2
years of professional experience

Work History

Talent Development Specialist

Serco
02.2024 - Current
  • Conduct training needs assessments to identify skill gaps and workforce development goals.
  • Design, coordinate, and implement organization-wide development programs aligned with strategic goals.
  • Lead evidence-based workshops, webinars, and professional development training for diverse teams.
  • Develop manuals, e-learning modules, and training guides to support learning outcomes.
  • Provide coaching and career development support for new and existing employees.
  • Collaborate cross-functionally with HR and program directors to enhance employee engagement and training outcomes.
  • Track and analyze training effectiveness using feedback metrics and internal benchmarks.

8th Grade MS ELA Teacher

Yes Prep Northwest Public School
08.2022 - 06.2023
  • Implemented structured classroom management systems to promote positive behavior and engagement.
  • Designed TEKS-aligned curriculum units for middle school learners.
  • Delivered individualized instruction and learning interventions for students requiring additional support.
  • Fostered academic motivation and post-secondary readiness among diverse learners.
  • Planned and led extracurricular events, including school dances and graduation ceremonies.
  • Served as Cheer Coach and event sponsor.

8th Grade MS ELA Teacher

AAMA George Sanchez Charter School (North Campus)
08.2021 - 06.2022
  • Created engaging lessons integrating culturally responsive teaching practices.
  • Provided daily social-emotional learning (SEL) support and classroom behavior interventions.
  • Worked with students one-on-one when they needed extra help or attention.
  • Create, assign, and grade various assessments for students, including tests, quizzes, essays, and projects.
  • Encouraged students to explore learning opportunities and career paths.
  • Adapted teaching methods and materials to meet the interests and learning styles of students.

Customer Service Representative

H-E-B Plus Store
Houston
04.2016 - 12.2021
  • Managed front-end operations, supported team training, and ensured customer satisfaction.
  • Contributed to pilot projects that improved customer flow and POS efficiency.
  • Handled high-volume customer interactions and resolved escalated issues.

Education

Master of Arts - Marriage And Family Therapy

Lamar University
Beaumont, TX
08-2026

Bachelor of Science - Communication Studies, Psychology

Sam Houston State University
12.2020

Skills

  • Critical thinking
  • Documentation management
  • Crisis intervention strategies
  • Safety planning
  • Group facilitation
  • Treatment planning
  • Leadership skills
  • Team collaboration
  • Microsoft Office and Google Suite proficiency
  • Organizational and time management skills
  • Verbal and written communication
  • Problem-solving skills

Volunteer Experience

  • Harris County Youth Village, Houston, TX, 02/24-08/2024, Assisted initial onboarding process, case managing and coordinating, documentation and reporting and Administrative duties
  • Good Shepard Mission, Huntsville, TX, 01/19, Assisted with the preparation of meals for the homeless, Completed other tasks given by the Supervisor
  • Boys and Girls Club, Huntsville, TX, 04/18, Peer counseled and assisted with recreational activities for school-age students.
  • Knowledge First, Houston, TX, Seasonal, Tutored Coach responsible for middle school students and classroom assignments, Teacher Assistant and classroom management

References

Available Upon Request

Pronunciation

E-Hez-way

Skills Specialties

  • Critical Thinking
  • Documentation
  • Crisis Intervention
  • Safety Planning
  • Group Facilitation (Adolescents and Adults)
  • Treatment Planning
  • Discharge Coordination
  • Strong leadership
  • Team collaboration
  • Microsoft Office & Google Suite Proficient
  • Excellent organizational and time management skills
  • Effective verbal and written communication
  • Positive problem-solving attitude

Timeline

Talent Development Specialist

Serco
02.2024 - Current

8th Grade MS ELA Teacher

Yes Prep Northwest Public School
08.2022 - 06.2023

8th Grade MS ELA Teacher

AAMA George Sanchez Charter School (North Campus)
08.2021 - 06.2022

Customer Service Representative

H-E-B Plus Store
04.2016 - 12.2021

Master of Arts - Marriage And Family Therapy

Lamar University

Bachelor of Science - Communication Studies, Psychology

Sam Houston State University

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