Ivana Khalil
Beirut
Summary
Adept at fostering positive dining experiences, I enhanced customer return rates and satisfaction at Sage And Savy through meticulous attention to service quality and team collaboration. Skilled in cash handling and demonstrating a strong work ethic, my contributions supported seamless operations and staff training, significantly improving service standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Front of House Employee
Sage And Savy
Beirut Rafic Al Hariri International Airport
11.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the lounge was ready for optimal operations each day.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Established welcoming atmosphere by greeting each guest warmly.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Documented customer orders and conveyed special requests to kitchen staff.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Food and Beverage Attendant
Abela Delices
Qatar Airways Lounge Beirut Airport (Remote)
01.2021 - 10.2023
- Maintained clean and organized Dining Area to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Managed inventory levels effectively, reducing waste and maintaining optimal stock levels for efficient operations.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Greeted customers and provided menus upon arrival to dining room.
Restaurant Hostess
SmallVille Hotel
Beirut, Lebanon (Remote)
10.2018 - 03.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
BBA - Travel And Tourism
American University Cultural And Education
Beirut, Lebanon06.2020
Skills
Strong Work Ethic
Team player attitude
Positive demeanor
Phone Etiquette
Professional Appearance
Cash handling proficiency
Languages
Arabic
Native language
English
Advanced
C1
French
Elementary
A2
Timeline
Front of House Employee
Sage And Savy
11.2023 - Current
Food and Beverage Attendant
Abela Delices
01.2021 - 10.2023
Restaurant Hostess
SmallVille Hotel
10.2018 - 03.2019
BBA - Travel And Tourism
American University Cultural And Education