Ivana Lazic
Miami Beach,FL
Summary
Dynamic Restaurant Manager with a proven track record domestically and internationally, excelling in team leadership and customer engagement. Skilled in inventory management and menu planning, I implemented strategies that boosted customer satisfaction and optimized costs, enhancing overall restaurant performance. Passionate about delivering exceptional dining experiences while training and developing high-performing staff.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager
INK Entertainment (Byblos Miami)
Miami Beach, FL
04.2023 - Current
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Analyzed customer feedback to identify trends and areas for improvement.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Prepared monthly financial reports for upper management review.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Resolved customer complaints in a timely manner.
- Planned menus, adjusted prices, monitored food quality, and portion sizes.
- Coordinated catering services for special occasions or corporate events.
- Assisted personnel with duties and tasks during high-volume periods.
- Developed marketing strategies to attract new customers.
- Assisted in recruiting, training, and scheduling staff members.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Ensured compliance with health and safety regulations.
- Analyzed operational costs and made recommendations for cost savings.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership and direction to restaurant employees.
- Oversaw food preparation, production and presentation according to quality standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
- Delegated work to staff, setting priorities and goals.
- Inspected dining and serving areas for cleanliness and proper setup.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Monitored inventory levels and placed orders as needed to maintain optimal stock levels.
- Optimized beverage costs by controlling expenses, resulting in reduced waste.
- Analyzed pricing, procurement, and inventory to ensure cost efficiency.
- Collaborate with suppliers and vendors to negotiate favorable contracts.
Bartender & Bar Manager
SKY YARD MIAMI BEACH
Miami Beach, Florida
01.2022 - 03.2023
- In charge of host and hand craft experiences to high ended clientele
- Create new beverage recipes, including the bar's current highest-selling drink
- Recruit, hire, and train all new bar staff
- Presented and explained specials offered information and made suggestions about the menu
- Up-sold wines, liquors, off-menu items, cocktails and desserts with professional appearance and mannerism
- Followed proper plate, wine, champagne, etc presentations, and overall fine dining procedures
- Provided exceptional upscale and memorable experience for guests including VIP members
- Managed multiple tables and guest interactions while delivering a 5-star quality dining experience
Bartender
FINNEGAN'S
Miami Beach, Florida
09.2019 - 03.2022
- Greet customers in an enthusiastic and courteous manner
- Take orders for drinks from local guests and deliver them accurately and promptly
- Operate as a sole bartender on busiest shifts during weekdays as well as weekends
- Act as a security bouncer and keep watch for overly intoxicated customers
- Perform wait staff duties for diners by taking food orders and liaising from the kitchen
- Maintained clean and sanitary work areas and tables
- Anticipated and fulfilled guest needs and requests
Server
OLE OLE STEAK HOUSE
Miami Beach, Florida
02.2021 - 02.2022
- Deliver exceptional, friendly, and fast service
- Depth knowledge of food ingredients and preparation as well as wine and meal pairing
- Effectively communicate with kitchen staff regarding customers
- Take orders for drinks from local guests and deliver them accurately and promptly
- Cleaned and stocked glassware, assisted with beverage service, and transported dishes to the kitchen
Server and Bartender
AURA AT BOOKS & BOOKS
09.2019 - 01.2022
- Deliver exceptional, friendly, and fast service
- Accurately record orders and partnered with team members to serve food and beverages that exceeded guest's expectations
- Appropriately suggest additional items to customers to increase and guest average restaurant sales
- Skillfully anticipate and address guests' needs
- Manage closing duties, including restocking items and preparing restaurant for next shift
- Serve bar and restaurant customers who ordered drinks, including wine, beer, cocktails, and mixed drinks
- Keep the bar area safe, clean and well-stocked during each shift
- Perform daily inventory audits and weekly product and supply orders
Head of Support Stuff
GREEN TURTLE
Rehoboth Beach, Delaware
05.2019 - 09.2019
- Assisting servers in properly serving food and beverages.
- Cleared, cleaned, and reset tables to ensure they are ready for the next guest.
- Ensured the dining room, lobby, and service area are clean, stocked, and visually appealing.
- Responsible for welcoming and interacting with guests in a positive, friendly manner.
- Completed repetitive tasks while maintaining quality.
- Replenished the supply of clean linens, silverware, glassware, and dishes in the dining room.
- Replenished food and other serving items on the serving line as necessary.
- Maintain a gracious, pleasant, and friendly attitude while contributing to teamwork-based work and performing other tasks if necessary.
Host
Grotto Pizza
Rehoboth Beach, DE
04.2019 - 08.2019
- Assigned patrons to suitable tables according to server rotation.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Informed patrons of specialties and features.
- Notified server after seating parties in section to facilitate prompt service.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Coordinated dining room staff workflow to foster prompt and courteous service.
Education
High School Diploma -
Medical School
Serbia01-2016
Some College (No Degree) - Psychology
PIM University
SerbiaSkills
- Team leadership
- Employee training
- Inventory management
- Customer service
- Menu planning
- Staff scheduling
- Customer engagement
- Point of sale (POS) system operation
- Menu pricing
- Supervisory skills
- Purchasing and cost control
Certification
- Certified Food Safety Manager
Languages
English
Professional
Spanish
Limited
Timeline
Restaurant Manager
INK Entertainment (Byblos Miami)
04.2023 - Current
Bartender & Bar Manager
SKY YARD MIAMI BEACH
01.2022 - 03.2023
Server
OLE OLE STEAK HOUSE
02.2021 - 02.2022
Bartender
FINNEGAN'S
09.2019 - 03.2022
Server and Bartender
AURA AT BOOKS & BOOKS
09.2019 - 01.2022
Head of Support Stuff
GREEN TURTLE
05.2019 - 09.2019
Host
Grotto Pizza
04.2019 - 08.2019
High School Diploma -
Medical School
Some College (No Degree) - Psychology
PIM University
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