Ivana Lazovic
New York City
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Sales Representative
Dumbomoving
09.2022 - 11.2024
- Developed customized moving plans to cater to individual client needs, ensuring a smooth transition during relocation.
- Conducted regular inventory audits to ensure all items were accounted for during each move, preventing loss or damage claims from clients.
- Adapted quickly to unexpected changes in timelines or requirements during moves, maintaining professionalism under pressure.
- Provided exceptional customer service throughout the entire moving process, leading to repeat business and referrals from satisfied clients.
Project Coordinator
National Restaurant "The Old House"
01.2019 - 08.2022
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Responded to requests for information on materials to inquiring parties.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
- Monitored project progress, identified risks and took corrective action as needed.
Front Desk Receptionist
Hilton
06.2017 - 12.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
Education
Bachelor's Degree - Economy in Tourism
Metropolitan University
Budapest, Hungary09-2017
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Product and service sales
- Process improvement
- Strategic planning
- Promotional planning
- Competitor research
- Social media marketing
- Market trends
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
French
Limited Working
Timeline
Sales Representative
Dumbomoving
09.2022 - 11.2024
Project Coordinator
National Restaurant "The Old House"
01.2019 - 08.2022
Front Desk Receptionist
Hilton
06.2017 - 12.2018
Bachelor's Degree - Economy in Tourism
Metropolitan University
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