Ivana McCullough
Philadelphia
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems.Seeking to leverage skills and knowledge to contribute to team success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Dialysis Technician
Davita Dialysis
03.2024 - Current
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Maintained a clean and safe environment for patients, adhering to strict infection control protocols.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Recorded client data on hemodialysis flow chart.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
TRAVEL DIALYSIS TECHNICIAN
AHS Staffing LLC
01.2022 - Current
- Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access
- Welcome assigned patients and inquire as to their well-being since their last treatment
- Report any complaints or observations to the nurse supervisor
- Evaluate vascular access for patency and report any unusual findings to nurse supervisor
- Obtain necessary pre and post treatment vital signs and weight
- Report unusual findings to nurse supervisor
- Perform vascular access evaluation pre-treatment and report unusual findings to nurse supervisor
- Perform vascular access cannulation and report any difficulties in cannulation or unusual findings to nurse supervisor
- Maintained accurate records of dialysis treatments including patient vital signs, lab values, weights, medications administered during the session, and other pertinent information
- Performed dialysis treatments on patients in accordance with physician orders and nursing care plans, ensuring patient safety and comfort
DIALYSIS CERTIFIED TECHNICIAN
Fresenius Kidney Care
11.2018 - 12.2021
- Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access
- Welcome assigned patients and inquire as to their well-being since their last treatment
- Report any complaints or observations to the nurse supervisor
- Evaluate vascular access for patency and report any unusual findings to nurse supervisor
- Obtain necessary pre and post treatment vital signs and weight
- Report unusual findings to nurse supervisor
- Perform vascular access evaluation pre-treatment and report unusual findings to nurse supervisor
- Perform vascular access cannulation and report any difficulties in cannulation or unusual findings to nurse supervisor
- Evaluated patient responses to treatments and reported any changes or irregularities immediately
- Complied with OSHA standards and regulations while providing quality care to patients
- Assisted with the training and orientation of new staff members
- Maintained a safe work environment by adhering to safety guidelines and ensuring proper use of protective gear when necessary
SEPTA CCT RESERVATIONIST CALL CENTER
Edens Corporations
10.2017 - 11.2018
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
- Proficiently handled high call volumes while maintaining quality service standards
- Met performance goals and call center metrics in fast-paced performance setting
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement
- Performed outbound calls to follow up on customer inquiries and account statuses
SATELLITE BANKER
Parx Casino
01.2015 - 10.2017
- Maintained up-to-date knowledge of current banking trends, industry standards and best practices
- Balanced currency, coin and checks in cash drawers at ends of shifts
- Counted currency, coins and checks received, by hand, and using currency-counting machine, to prepare them for deposit and shipment to branch banks and Federal Reserve Bank
CONCESSION STAND MANAGER
Aramark
09.2012 - 06.2015
- Utilized customer feedback to develop innovative solutions that increased customer satisfaction ratings
- Implemented cost saving measures across the business while ensuring operational excellence was maintained throughout the store
- Established effective communication channels between store personnel, corporate management teams and vendors
- Maintained accurate records of sales transactions, stock levels and employee performance metrics
- Conducted regular inventory audits to ensure product availability and accuracy of pricing information
- Monitored cash handling procedures to reduce shrinkage while maintaining high customer service standards
- Provided support during peak trading periods by recruiting additional staff members as needed
BARISTA
Starbucks
05.2014 - 01.2015
- To greet customers, handle cash and credit card transactions from lobby and drive-thru, to make the expresso handcrafted beverages
- Developed an efficient system for restocking shelves with product inventory on a regular basis
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Helped restock shelves when necessary to maintain an organized display area
CASHIER/BARISTA
Target/Starbucks
09.2013 - 04.2014
- Operated cash registers and handled cash and card transactions
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Welcomed customers and answered questions regarding menu items and preparation methods
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience
OVERNIGHT CASHIER
Rite Aid
07.2013 - 03.2014
- Operated cash register with proficiency, entering pricing information accurately into system
- Processed payments from customers using various forms of payment such as cash, check or credit card
- Performed opening duties such as setting up registers with required supplies and counting down drawers at start of shift
- Maintained cleanliness and organization of work area throughout shift
- Maintained accurate records of daily transactions, including cash received and change due
- Provided assistance to co-workers when needed in order to ensure smooth operations throughout store hours
SUPERVISOR ASSISTANT
Sky Medical
01.2011 - 06.2011
- Assisted with scheduling, assigning, and reviewing the work of personnel
Education
Montgomery County Community College
05.2013
HIGH SCHOOL DIPLOMA -
Lankenau High School
Philadelphia, Pennsylvania06.2011
Skills
- Direct Patient Care
- Team Collaboration
- Dialysis Treatment
- Blood Sample Collection
- Patient Education
- Safety Monitoring
Certification
Certified Clinical Dialysis Technician (CCHT)
Timeline
Certified Dialysis Technician
Davita Dialysis
03.2024 - Current
TRAVEL DIALYSIS TECHNICIAN
AHS Staffing LLC
01.2022 - Current
DIALYSIS CERTIFIED TECHNICIAN
Fresenius Kidney Care
11.2018 - 12.2021
SEPTA CCT RESERVATIONIST CALL CENTER
Edens Corporations
10.2017 - 11.2018
SATELLITE BANKER
Parx Casino
01.2015 - 10.2017
BARISTA
Starbucks
05.2014 - 01.2015
CASHIER/BARISTA
Target/Starbucks
09.2013 - 04.2014
OVERNIGHT CASHIER
Rite Aid
07.2013 - 03.2014
CONCESSION STAND MANAGER
Aramark
09.2012 - 06.2015
SUPERVISOR ASSISTANT
Sky Medical
01.2011 - 06.2011
HIGH SCHOOL DIPLOMA -
Lankenau High School
Montgomery County Community College
Similar Profiles
Shelley PorterShelley Porter
Facility Administrator at Davita DialysisFacility Administrator at Davita Dialysis
Miriam Flores PortilloMiriam Flores Portillo
Nephrology Social Worker at DaVita Dialysis CorporationNephrology Social Worker at DaVita Dialysis Corporation
Cindy BarberCindy Barber
Registered Nurse at DaVita Dialysis CorporationRegistered Nurse at DaVita Dialysis Corporation