Ivana Miranda
Houston,TX
Summary
Reliable team leader, skilled at operating departments efficiently to meet goals and requirements. Proactive and bilingual hardworking, as well as focused on a productive full volume enviroment. Looking foward to achivieng the guest and companys needs
Overview
5
5
years of professional experience
Work History
Customer Service Manager/ Sales Floor Assistant
El Rancho Supermercado
01.2022 - Current
- Supervised employees and performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Established team priorities, maintained schedules and monitored performance.
- Partnered with HR team to define position requirements with the company's needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Trained new employees on proper protocols and customer service standards.
Sortation Associate
Amazon
10.2021 - 12.2021
- Moved pallets and packing material to designated storage areas for operational safety.
- Operated variety of packages in and out of loading dock areas safely and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Labeled, weighed and processed mail and packages for efficient distribution.
Customer Service Assistant
El Rancho Supermercado
03.2019 - 09.2021
- Utilized problem-solving skills to address customer queries and complaints.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained clean and organized work environment to maintain customer safety.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Cypress Lakes High School
Katy, TX03.2018
Skills
- Training and Mentoring
- Complaint Resolution
- Staffing Coordination
- Schedule Management
- Customer Service
- Cash Handling
- Cash Register Operations
- Performance Evaluations
- Relationship Building
- Bilingual
- Problem-Solving
- Decision-Making
- Microsoft Outlook, Word, and Excel
- QA
Languages
Spanish
Full Professional
Timeline
Customer Service Manager/ Sales Floor Assistant
El Rancho Supermercado
01.2022 - Current
Sortation Associate
Amazon
10.2021 - 12.2021
Customer Service Assistant
El Rancho Supermercado
03.2019 - 09.2021
High School Diploma -
Cypress Lakes High School
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