Ivana Montana

• Meticulously tracked incoming and outgoing inventory using warehouse management systems, ensuring accuracy and minimizing discrepancies.

• Conducted regular physical counts and cycle counts to verify inventory levels and identify potential inventory shrinkage.

• Organized and maintained warehouse storage areas to maximize space utilization and ensure easy access of materials.

• Provided exceptional customer service as the first point of contact, greeting clients and creating a welcoming environment.

• Managed a high-volume switchboard, efficiently answering and directing calls, taking messages, and providing information.

• Handled appointment scheduling, managed client records, and processed payments accurately and efficiently.

• Handling student tuition through Word Document and Excel.

• Provided prompt and effective customer support, resolving inquiries, addressing complaints, and ensuring customer satisfaction.
• Utilized problem-solving skills to identify the root cause of customer issues and provide appropriate solutions.
• Maintained detailed records of customer interactions and resolutions using CRM software.

• Stocked shelves efficiently to maintain product availability and presentation.
• Received and processed incoming inventory, ensuring accuracy in stock levels.
• Collaborated with team members to streamline stocking processes and reduce downtime.
• Trained new staff on safety procedures and proper handling of merchandise.

• Supervised pool activities to ensure safety and compliance with regulations.
• Conducted regular safety drills to maintain readiness for emergency situations.
• Monitored swimmers for signs of distress, providing immediate assistance when necessary.
• Implemented safety protocols that improved response times during emergencies.