Ivana Palafox
Dayton,Texas
Summary
Dedicated and reliable customer service professional with over three years of experience in fast‑paced restaurant and retail environments. Skilled in frontline customer interaction, problem‑solving, cash handling, and maintaining high standards of quality and cleanliness. Proven ability to manage multiple tasks, support team operations, and deliver efficient service during peak hours. Experienced in training new staff, coordinating orders and reservations, and supporting merchandising and logistics. Bilingual in English and Spanish, with strong communication, organization, and teamwork skills. Currently completing an Associate of Arts in Business with strengths in bookkeeping, spreadsheets, and data entry.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Iguana Joes
Crosby
03.2022 - Current
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service
teams. - Cashiering/Cash Management/Handling receipts, Assisted in maintaining organized cash registers and receipt logs.
- Quality Control
- Restaurant Cleanliness and Sanitation
- Packing to-go orders and taking online orders over the phone
- Coordinated scheduling and reservations for events. Assisted with catering orders through point-of-sale systems. Supported team in managing customer requests efficiently.
- Managed multiple tables and coordinated orders and requests effectively. Organized tasks to support timely service delivery. Assisted in maintaining a smooth workflow during peak hours.
- Collaborated with team members to optimize workflow and improve overall service quality.
- Directly served as frontline customer interaction
- Executed problem-solving strategies to address guest issues promptly and professionally.
- Trained 5 new waiters, ensuring attention to detail and comprehensive understanding of restaurant methodology and in providing excellent customer service
Customer Services
H-E-B
Baytown
06.2023 - 10.2023
- Assisted customers with inquiries and resolved issues promptly. Provided support to team members in managing customer accounts. Facilitated communication between customers and service departments.
- Maintained cleanliness of store environment. Assisted in organizing merchandise displays. Supported team in upholding health and safety standards.
- Streamlined grocery packaging processes to enhance efficiency and customer satisfaction.
- Facilitated customer assistance in transportation logistics.
- Thrived in dynamic retail environment, adapting to rapid changes and customer needs.
- Identified and recommended products to enhance customer satisfaction.
- Executed exceptional customer service by promptly addressing concerns and inquiries.
Education
Associate of Arts - Business
San Jacinto College
Houston, TX12.2025
High School Diploma -
Dayton High School
Dayton, TX05.2023
Skills
Leadership
Strong communication skills
Collaborative work/Teamwork
Passionate
Clean and organized
Highly dependable/ Reliable
Comfortable using phones, computers and office software
Fluent in English and Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Services
H-E-B
06.2023 - 10.2023
Restaurant Waiter
Iguana Joes
03.2022 - Current
Associate of Arts - Business
San Jacinto College
High School Diploma -
Dayton High School