Summary
Work History
Education
Skills
Certification
Timeline
Volunteer
Ivana Pazman

Ivana Pazman

Samoborski Otok,Croatia

Summary

Procurement professional with proven track record in sourcing and supplier management. Known for strong analytical abilities and effective negotiation skills, driving cost-efficiency and quality improvements. Highly reliable team player with focus on collaboration and adaptability to changing demands.

Work History

Procurement Specialist

Edel Sport d.o.o.
Samobor
04.2024 - 10.2024
  • Negotiated contracts with suppliers to secure optimal pricing and terms.
  • Developed procurement strategies aligned with organizational goals for efficiency.
  • Managed supplier relationships to enhance quality and reliability of materials.
  • Conducted market research to identify new sourcing opportunities and trends.

Translator

Lawbrook D.o.o. (Construction, UK)
Zagreb, Croatia
04.2022 - 03.2023
  • Tenders, cost monitoring, site coordination
  • Translated legal documents with high accuracy and attention to detail.
  • Conducted thorough research on legal terminology to improve translation accuracy and understanding.

Reception Manager

Ministry of Culture and Media
Zagreb
06.2020 - 11.2021
  • Maintained accurate records of visitor interactions and inquiries, enhancing data management practices.
  • Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.

Customer Service Specialist

Hansgrohe & Rockwool d.o.o.
Zagreb, Croatia
01.2018 - 01.2019
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.

Sales Administrator

Pioneer (Dupont) Sjeme D.o.o.
Zagreb, Croatia
01.2017 - 01.2018
  • Managed sales order processing, ensuring prompt and accurate fulfillment.
  • Coordinated communication between sales team and clients to enhance service delivery.
  • Developed and maintained sales reports using CRM systems to track performance metrics.
  • Streamlined administrative processes, resulting in improved efficiency within the sales department.

Office Manager

Consulting Solution D.o.o.
Zagreb, Croatia
01.2016 - 01.2017
  • Streamlined office operations by implementing efficient scheduling and resource allocation processes.
  • Oversaw administrative functions, ensuring compliance with organizational policies and procedures.
  • Managed vendor relationships to optimize service delivery and cost-effectiveness.
  • Developed staff training programs that enhanced team performance and operational efficiency.
  • Negotiated contracts effectively, achieving favorable terms for clients while minimizing risks.
  • Coordinated property showings and open houses, showcasing properties to potential buyers.

Procurement Specialist, Project Coordinator

INA Plc (Oil & Gas Company)
Zagreb, Croatia
01.2001 - 01.2015
  • SAP implementation, contract management, procurement coordination
  • Developed and implemented procurement strategies to optimize vendor relationships and reduce costs.
  • Negotiated contracts with suppliers, achieving favorable terms and enhancing procurement processes.
  • Conducted regular supplier performance evaluations to maintain high standards of quality and service delivery.
  • Collaborated with finance teams to align procurement budgeting with overall business objectives.
  • Coordinated closely with finance teams to monitor budgets and cash flow implications related to procurement activities.

Proofreader

Školska Knjiga
Zagreb, Croatia
01.2001 - 01.2011
  • Proofreading, editing, content writing
  • Ensured grammatical accuracy and consistency across various document types.
  • Collaborated with authors to implement feedback and enhance content quality.
  • Checked and corrected grammatical and spelling errors in diverse documents.
  • Improved document accuracy by meticulously proofreading and editing various types of content.

Front Desk Receptionist

YMCA
Cambridge, UK
01.1993 - 10.1993
  • Managed front desk operations, ensuring smooth guest check-in and check-out processes.
  • Handled multi-line phone systems, responding to inquiries and directing calls efficiently.
  • Coordinated appointments and meetings, optimizing scheduling for staff and clients.
  • Maintained organized reception area, creating welcoming environment for visitors.

Education

BA Economics Degree - undefined

Faculty of Economics and Business Studies
Zagreb

Skills

  • Languages: Croatian (native), English (fluent)
  • IT: SAP END USER, MS Office, OTIF, EDI, Intrastat
  • Other: Experienced in tenders, contracts, project coordination and logistics
  • Consistency checking
  • Writing improvement suggestions
  • Patience and focus
  • Interpersonal and written communication

Certification

ECDL

Timeline

Procurement Specialist

Edel Sport d.o.o.
04.2024 - 10.2024

Translator

Lawbrook D.o.o. (Construction, UK)
04.2022 - 03.2023

Reception Manager

Ministry of Culture and Media
06.2020 - 11.2021

Customer Service Specialist

Hansgrohe & Rockwool d.o.o.
01.2018 - 01.2019

Sales Administrator

Pioneer (Dupont) Sjeme D.o.o.
01.2017 - 01.2018

Office Manager

Consulting Solution D.o.o.
01.2016 - 01.2017

Procurement Specialist, Project Coordinator

INA Plc (Oil & Gas Company)
01.2001 - 01.2015

Proofreader

Školska Knjiga
01.2001 - 01.2011

Front Desk Receptionist

YMCA
01.1993 - 10.1993

BA Economics Degree - undefined

Faculty of Economics and Business Studies

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