Ivana Porras Del Bosque
Fort Worth,Texas
Summary
Recent graduate with a Bachelor's degree in Hospitality and Event Design, offering a strong foundation in event planning, customer service, and creative design. Skilled in coordinating events from concept to execution, with a keen eye for detail and a passion for delivering exceptional experiences. Able to work effectively in fast-paced environments and collaborate with diverse teams to bring ideas to life. Eager to contribute my creativity, organizational skills, and hospitality skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hospitality Intern
Hilton Head Island Vagabond Cruise
08.2024 - 12.2024
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Answered telephone calls and emails to assist customers in making reservations.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Handled reservation inquiries via phone, email, or online platforms, securing bookings efficiently and accurately.
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and unique situations.
- Contributed to efficient operations by maintaining a clean and organized deck environment.
- Handled lines during operations efficiently, as instructed.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Hotel and Daycare Associate
Fireplug Inn
02.2022 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Hospitality Student Worker
TCC Hospitality Department
08.2022 - 12.2022
- Reduced risks by maintaining clean and organized work environment.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Assisted in coordinating events with the bartending and mixology class, ensuring seamless execution and attendee satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
BS - Event Design & Experience Management,Hospitality Management
UNT
Denton, TX12-2024
Tarrant County College - Meeting And Event Planning
Tarrant County College
Arlington, TX12-2022
Skills
- Computer Literacy
- Effectively communicates through writing and speaking
- Bilingual in Spanish and English
- Reservation management
- Event planning assistance
- Attention to detail
- Hospitality services
- Planning and organization
Certification
- Adobe Photoshop Certified
- Servsafe Food Protection Manager Certification
- First Aid & CPR certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hospitality Intern
Hilton Head Island Vagabond Cruise
08.2024 - 12.2024
Hospitality Student Worker
TCC Hospitality Department
08.2022 - 12.2022
Hotel and Daycare Associate
Fireplug Inn
02.2022 - 08.2024
BS - Event Design & Experience Management,Hospitality Management
UNT
Tarrant County College - Meeting And Event Planning
Tarrant County College
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