IVANA RAMSAMMY

• Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
• Streamlined check-in processes for increased efficiency and reduced wait times.
• Assisted guests with reservations, modifications, and cancellations to meet their travel needs.

• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Greeted guests upon arrival and offered assistance.
• Assisted guests with check-ins, account inquiries and any additional services needed.

Booking qualified vacation ownership sales presentations for prospective HGV owners.

Approaching Guests by using marketing gifts and incentives,

Selling promotional vacation packages to hotel Guests.

• Generate reports outlining room occupancy totals, daily transactions and NEW YORK, NY revenue totals.
• Answered guests queries and assisted in resolving issues Responsible for setting out freshly baked cookies & ensuring that guests had access to drinks and breakfast items in the morning.
• Knowledgeable and very experienced with the ONQ operating system.

• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Recommended hotel services or amenities that guest may find useful.
• Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.

• Worked towards increasing guest satisfaction through brand standards and guidelines.
• Promoted to Guest Service Agent for shift coverage: greeted guests, processed check-ins/outs, monitored room availability, and processed shift documents.

• Assisted guests with check-ins, account inquiries and any additional services needed.
• Completed audit papers by thoroughly documenting audit tests and findings.
• Analyzed accounting systems for efficiency and effectiveness.