Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivana Raymond

Ivana Raymond

Los Angeles,CA

Summary

An accomplished and tech-savvy Senior Executive Assistant with international background, adept at supporting CEOs with global responsibilities and high-value networks. Outcome-driven, I aim to be a productivity and business partner to the CEO. Disciplined in the basics of travel, time, schedule, and expense management, my experience enables me to go beyond traditional EA responsibilities when needed. I immerse myself in the executive's personal and leadership style through listening and observing the CEO and active participation in executive meetings when appropriate. This approach, with thorough preparation, allows anticipation and the ability to be one step ahead as often as possible. As a US citizen originally from Europe, I bring a multilingual background with dual citizenship. Having lived in Southern Europe and for the last 10 years in New York and Los Angeles, I deeply understand the bi-coastal nature of the US and the nuances of the European markets, making me a versatile and adaptable professional. Naturally calm and self-aware, I excel in managing high-pressure situations and pride myself on delivering successful outcomes in complex projects with strict deadlines. Highly collaborative, I thrive when representing the CEO and the office of the CEO at high-profile moments. An inherently nurturing individual, I strive to foster strong working relationships. I am dedicated to making a significant impact as a valued member of the executive team, aiming to excel as a Senior Executive Assistant that can feel or operate as a Chief of Staff as required.

Overview

11
11
years of professional experience

Work History

Sr. Executive Assistant to the CEO

Formstack
Los Angeles, CA
11.2023 - Current
  • Act as a trusted thought partner to the CEO, offering strategic insights and operational support, contributing to key decision-making processes and enhancing organizational effectiveness.
  • Spearheaded the creation and implementation of Objectives and Key Results (OKRs) and a robust leadership framework for the executive team, facilitating alignment with organizational objectives and driving strategic initiatives forward.
  • Proactively manage action items and track progress towards OKRs, ensuring accountability and timely achievement of targets, while providing regular updates and follow-ups to stakeholders.
  • Orchestrate monthly executive offsites, meticulously handling all aspects including agenda creation, logistical arrangements, accommodation bookings, participant coordination, and action item tracking, fostering an environment conducive to strategic discussions and decision-making.
  • Manage seamless communication channels between the executive office, senior leadership, and cross-functional teams, facilitating the flow of information and fostering collaboration towards achieving company objectives.
  • Develop compelling presentations for board meetings and key stakeholders, and all-hands meetings, distilling complex information into clear and actionable insights, facilitating informed decision-making and strategic alignment.

Sr. Executive Assistant to the CEO

Sauce Labs
Los Angeles, CA
03.2021 - 10.2023
  • Successfully planned and executed high-profile events for 200+ attendees, exhibiting exceptional social capabilities while managing a gala celebration for the Chairman of Microsoft, delivering seamless experiences with 100% positive feedback
  • Expertly arranged constant, complex domestic and international travel itineraries, coordinating flight changes, accommodations, and ground transportation for over 70 trips annually
  • Educated and provided the CEO with additional technology tools to streamline his and our operations
  • Represented the CEO at diplomatic events (e.g., Australian Government), and spoke in public on his and the company's behalf
  • Organized 3 successful global incentive trips for 60+ employees and partners, with flawless execution
  • Fostered trusted relationships with the Chair, Board Members, and critical customers, including JPMorgan, Keysight Technologies, & Zoom, as examples
  • Collaborated with multiple ambassadors, high commissioners, and high-ranking government officials, including the Office of the First Minister of Wales, former American Ambassador to Australia, and the CEOs of Thomson Reuters and Crowdstrike
  • Played a pivotal role in preparing speeches and presentations, providing comprehensive research notes, and making impactful appearances on TV, radio, and press

Executive Assistant to the CEO and the Chief People Officer

BrainPOP
New York, NY
09.2018 - 03.2021
  • Demonstrated diplomatic skills in gatekeeping, ensuring productivity by thoughtfully managing access
  • Planned, communicated, and executed over 20 company-wide events, cultural activities, and volunteering opportunities, resulting in a 20% boost in employee morale and satisfaction
  • Skillfully interfaced with multiple senior-level executives, fostering seamless collaboration on both internal and external special projects, while ensuring the CEO's and CPO's visions were effectively realized
  • Pioneered Employee Engagement and NPS surveys on a quarterly basis, securing an average response rate of 85%, and adeptly translated the insights into targeted action plans, further enhancing employee satisfaction and organizational performance
  • Managed relationships with various vendors, optimizing executive travel, resulting in a 15% reduction in travel expenses
  • Maintained corporate and personal expense reports for Founder, and other Executive Team members for budget reconciliation
  • Successfully executed 4 annual staff events for 300+ people, including day of service, sales meetings and outings, monthly wellness sessions, speakers, and holiday parties
  • Arranged 50+ annual trips for the CEO and his extended family, achieving 100% satisfaction in all aspects

Executive Assistant and Project Manager to the CEO

Wine Night Inc
New York, NY
03.2016 - 09.2018
  • Successfully managed a diverse portfolio of executive projects integral to a start-up company's day-to-day operations, ensuring smooth execution and timely delivery
  • Trained, managed, and provided learning and development opportunities for the CEO's personal assistant
  • Exercised effective time management techniques to support the CEO's schedule and priorities
  • Successfully completed ad hoc projects, spanning marketing initiatives, sourcing activities, website population, and QA testing, showcasing versatility and adaptability in meeting varied business needs
  • Orchestrated 30+ annual trips for the CEO, meticulously arranging travel details while proactively accommodating personal preferences related to flights and accommodations, ensuring the CEO's comfort and satisfaction during travel

Executive Assistant to HNW Family

Lux Lifestyle Management
New York, NY
05.2013 - 03.2016
  • Worked closely with high-profile clients to provide one-on-one administrative support, including estate management, household management, and property management
  • Prioritized, managed, and responded to incoming and outgoing emails, including all confidential information
  • Spearheaded prestigious charity projects, galas, and other exclusive events, ensuring flawless execution that exceeded the expectations of discerning clientele
  • Meticulously planned and coordinated travel arrangements and logistics for luxurious out-of-town functions, curating exceptional experiences that reflected refined tastes and preferences

Education

Bachelor of Science: Economics, Marketing Management -

European University

Accounting and Bookkeeping Course -

Excel For Business

Human Resources Management -

Cornell University

Skills

  • Operations Management
  • OKRs
  • Strategic Planning
  • Change Management
  • Contract Negotiation
  • Process Improvement
  • Business Administration
  • Cross-Functional Collaboration
  • Executive Leadership
  • Travel Coordination
  • Presentation Development
  • Human Resources Management (HRM)
  • Critical Thinking
  • Project Management
  • Managing Events Start to Finish
  • Relationship Building
  • Vendor Relationship Management

Languages

English
Native/ Bilingual
Macedonian
Native/ Bilingual
Spanish
Limited
Serbian
Professional
Portuguese
Elementary

Timeline

Sr. Executive Assistant to the CEO

Formstack
11.2023 - Current

Sr. Executive Assistant to the CEO

Sauce Labs
03.2021 - 10.2023

Executive Assistant to the CEO and the Chief People Officer

BrainPOP
09.2018 - 03.2021

Executive Assistant and Project Manager to the CEO

Wine Night Inc
03.2016 - 09.2018

Executive Assistant to HNW Family

Lux Lifestyle Management
05.2013 - 03.2016

Bachelor of Science: Economics, Marketing Management -

European University

Accounting and Bookkeeping Course -

Excel For Business

Human Resources Management -

Cornell University
Ivana Raymond