Ivana Ribail
El Paso,TX
Summary
Skilled funds control specialist with background in overseeing and enhancing operational processes. Familiarity with implementing control systems while adhering to industry standards and regulations. Strengths include proactive problem-solving, critical thinking, and multitasking capabilities. Notable impact made in improving process efficiency and minimizing risk in previous roles. I will work without fluctuations and strengthen your company by helping to achieve and surpass financial goals all the while maintaining a high energy, friendly environment for clients and fellow workers.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Funds Control Specialist
Adp- Automated Data Processing
El Paso, TX
06.2021 - Current
- Responsible for the accurate and timely funding of all assigned adjustments, impounds, and disbursements.
- Financially focused management of risk and safeguard ADP assets through the use of systems, controls, reports, and procedures. Responsible for the timely and accurate funding of all assigned impounds, adjustments, and disbursements that are processed through CAPS, which encompass all money movement and tax products such as Total Pay, Tax Service, Tax Filing, WGPS, GS, etc. Manages and controls the resolution of transactions and activities in the Funds Control Management department, requiring a high level of accuracy to minimize high dollar financial exposure to ADP and its clients. Executes strong banking knowledge, research and reconciliation experience, and client service skills as interacts on a daily basis with internal and external partners, banks, and clients and will possess excellent verbal and written communication skills to interact effectively with all levels of the organization. Trains internal and external partners, performs risk analysis, and facilitates or presents information at meetings when necessary.
Financial Services Funding Officer
Western Technical College
06.2019 - 06.2021
- Conducts the administration of federal and institutional financial aid programs by originating and disbursing of Title IV funds
- Works closely with the business office in processing Title IV refunds to the DOE as well
- Reviewing student accounts and calculating student budgets for refunds
- Maintains current knowledge and understanding of Title IV Federal Student Financial Aid Program regulations as well as institutional regulations in order to implement and maintain appropriate operating procedures to award and distribute funds to eligible students in a timely, accurate and equitable manner
- Also assists FAOS as needed in packaging of students, financial aid advising, processing of credit checks, processing verification in compliance with federal regulations, assessing financial situations and needs analysis to determine financial aid eligibility
- Assists director of FA with weekly reports as well as managing educational records and providing liaison service to students with the DOE.
Student Financial Services Specialist (Financial Aid Officer)
Western Technical College
04.2011 - 06.2019
- Responsible for compliance with all Title IV and DOE regulations, ensuring the accuracy and proper packaging of student's financial aid awards for students
- Duties included reviewing and explaining student account ledgers, processing verification, packaging of student aid, processing/calculating return to Title IVS, auditing, setting up contracts/financing via third parties for students, etc
- Assists director of FA with weekly reports as well as managing educational records and providing liaison service to students with the DOE
- Overall, ensuring outstanding customer service to students and their respective family members.
Customer Service / Retail Sales Associate
A Touch of Class
01.2010 - 04.2011
- Assisting independent vendors daily via scheduled appointments by checking in client's inventory, organizing/cataloging sale receipts, reports of sale, filing orders, checking out new inventory to clients, exchanging products, signing promissory note agreements, etc
- Other minor duties included general office work such as taking product inventory, answering phone calls, displays, replenishing, cleaning and overall providing great customer service to the store's independent vendors.
Sales Rep l Receptionist / Makeup Artist
The Beauty Market
01.2009 - 06.2010
- Greeting salon clients & store customers, answering phone calls, booking/confirming salon appointments for clients as well as ringing guests up at the front desk
- Managing store inventory/replenishing, display set-ups as well as assisting hairdressers & nail techs with their respective clients
- Opening/closing store, calculating sales, preparing bank deposits, selling professional salon products to customers, consulting customers based on personal cosmetology knowledge as well as regularly applying makeup on clients as a professional salon service
- Above all, maintaining overall cleanliness of the salon and store, ensuring perfect customer service & satisfaction.
Sales Associate
Walmart Supercenter
07.2008 - 11.2008
- Slicing/packaging deli meats for customers, cooking/preparation, preparing large party platters, checking dates and utilizing proper food rotation to ensure the best quality food while complying with state health codes
- Maintaining a clean, orderly & sanitary work environment at all times, fulfilling all opening and closing duties and complying with loss prevention procedures
- Above all, ensuring great customer service & quality products to customers.
Retail Sales Associate
Sally Beauty Supply
01.2007 - 05.2007
- Selling beauty supplies and equipment to both public and professional customers
- Managing inventory, cash register balancing, opening & closing store including calculating/closing out cash registers and preparing bank deposits
- Maintaining a clean and orderly work environment, creating product displays as well as aiding customers with any and every request.
Server, Server Trainer
Macaroni Grill
10.2006 - 01.2007
- Promoted to server trainer two weeks after hire
- Serving guests fine food and beverage, maintaining high sales each shift, tending to customers' needs and always following teamwork principles
- Maintaining a clean work environment providing the best customer service possible & always obliged to train new hire employees.
Server, Server Trainer
Johnny Carino's
01.2006 - 10.2006
- Hired as a hostess, promoted to a hostess trainer after one month of employment, then promoted to a server position and then to a server trainer shortly thereafter
- Training new hire server employees, serving customers fine food & beverages, maintaining high sales each shift, organizing & serving for wine dinners while overall maintaining a clean work environment.
Customer Service Representative
Reliant Energy
06.2005 - 12.2005
- Assisted customers by researching conflicts with their billing as well as taking payments, organizing payment arrangements, troubleshooting, new account setups, handling & solving complaints, etc
- Maintained great call times and even better customer feedback.
Hostess, Trainer
Applebee's
06.2003 - 06.2005
- Greeting/seating guests & tending to their needs, always helping other coworkers, managing reservations & wait lists, organizing restaurant seating arrangements, bussing tables, maintaining a clean and orderly work environment, answering phone calls/taking To-Go orders as well as training new hire employees.
Hostess, Hostess Trainer
Applebee's
06.2003 - 06.2005
- Greeting/seating guests & tending to their needs, always helping other coworkers, managing reservations & wait lists, organizing restaurant seating arrangements, bussing tables, maintaining a clean and orderly work environment, answering phone calls/taking To-Go orders as well as training new hire employees.
Education
Bachelor’s - Human Resources Management
Grand Canyon University
10-2026
El Paso Community College
01.2007
Parkland High School
01.2005
Skills
- Multitasking
- Effective Communication
- Problem-solving aptitude
- Research skills
- Financial Analysis
- Problem-solving abilities
- Financial Reporting
- Transaction Processing
- Payment systems
- Deadline-oriented
- Attention to Detail
- Client Inquiries Management
- Operating Procedures
- Adaptability
- Time Management
- Multitasking Abilities
- Relationship Building
- Decision-Making
- Organizational Skills
- Team Collaboration
- Payroll Processing
- Microsoft Excel proficiency
- Microsoft Outlook, Word, and Excel
- Auditing support
- Payment Processing
Certification
- Financial Services (10+ years)
- Problem Resolution (10+ years)
- Loan Origination (2 years)
- Office Administration (13+ years)
- Advising (10+ years)
- Customer Service (10+ years)
- English
Languages
English
Professional
Timeline
Funds Control Specialist
Adp- Automated Data Processing
06.2021 - Current
Financial Services Funding Officer
Western Technical College
06.2019 - 06.2021
Student Financial Services Specialist (Financial Aid Officer)
Western Technical College
04.2011 - 06.2019
Customer Service / Retail Sales Associate
A Touch of Class
01.2010 - 04.2011
Sales Rep l Receptionist / Makeup Artist
The Beauty Market
01.2009 - 06.2010
Sales Associate
Walmart Supercenter
07.2008 - 11.2008
Retail Sales Associate
Sally Beauty Supply
01.2007 - 05.2007
Server, Server Trainer
Macaroni Grill
10.2006 - 01.2007
Server, Server Trainer
Johnny Carino's
01.2006 - 10.2006
Customer Service Representative
Reliant Energy
06.2005 - 12.2005
Hostess, Trainer
Applebee's
06.2003 - 06.2005
Hostess, Hostess Trainer
Applebee's
06.2003 - 06.2005
Bachelor’s - Human Resources Management
Grand Canyon University
El Paso Community College
Parkland High School
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