Ivana Smolyakova
Clermont,FL
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deep Water Lifeguard
Universal’s Volcano Bay Water Theme Park
Orlando, FL
05.2024 - Current
- Perform rescue operations in case of emergency
- Give First Aid in case of emergency
- Monitor safety of over 1000 guests in and around pools daily
- Communicate with over 100 guests daily
- Ensure that all guests feel welcome and are given responsive, professional, and gracious service always.
Server and Bartender
Dave & Buster’s
Orlando, FL
08.2021 - 03.2024
- Generate 20 percent higher ticket averages than other bartenders through consistently upselling menu items to customers
- Memorize and sell up to 10 daily specials and beverage promotions to exceed daily sales goals
- Promote the loyalty program to customers, adding 20+ customers per week to the store email campaign
- Communicate with 100+ clients on-site to provide the best experience
- Take and serve up to 200 customer orders daily
- Maintain secure and accurate cash drawers
- Train 2+ new staff monthly
- Ensure that all guests feel welcome and are given responsive, professional, and gracious service at all times.
Membership Sales Representative
Iron Religion Gym
Orlando, FL
03.2020 - 04.2021
- Averaged $7,000 monthly in retail by retaining product knowledge and merchandising
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Followed up with clients regularly via phone and email to obtain payments
- Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions
- Promoted brand, facilities, services, and products
- Recommended specific products and services in alignment with individual needs, requirements, and specifications
- Communicated with 70+ clients on-site and over the phone daily
- Maintained clean, organized, and well-stocked member service area.
Lead Barista
iCafe De Paris
Orlando, FL
01.2018 - 02.2020
- Oversaw in-store execution of sales and promotions as directed by store manager, contributing to an additional $25,000 in annual sales
- Communicated with 100+ clients on-site and over the phone daily and provided the best experience
- Performed management, storage, and requisition of supplies and products
- Notified management and engineering of maintenance requirements.
Education
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL12.2025
Associate of Arts - Health Services Administration
Seminole State College of Florida
Sanford, FL12.2023
Skills
- Sales
- Customer Service
- Call Handling
- Microsoft Office
- Bilingual: Russian (Fluent)
- AED Operation
- First aid and CPR certified
- HIPAA Compliance
- Schedule Coordination
- Documentation
- Payment Collection
Certification
- Seminole State College of Florida Financial Operations Certificate, 08/2023
- American Red Cross CPR/AED and First Aid Certification, 05/2024
- American Red Cross Lifeguarding (Deep) for Professional Rescues and Waterpark Skills, 05/2024
- Food Safety First Principles Certificate, 02/2024
Affiliations
- Health Service Administration Student Association (HSASA) member.
Languages
Russian
Native/ Bilingual
English
Native/ Bilingual
Timeline
Deep Water Lifeguard
Universal’s Volcano Bay Water Theme Park
05.2024 - Current
Server and Bartender
Dave & Buster’s
08.2021 - 03.2024
Membership Sales Representative
Iron Religion Gym
03.2020 - 04.2021
Lead Barista
iCafe De Paris
01.2018 - 02.2020
Bachelor of Science - Health Services Administration
University of Central Florida
Associate of Arts - Health Services Administration
Seminole State College of Florida