Ivana Smolyakova
Clermont,FL
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deep Water Lifeguard
Universal’s Volcano Bay Water Theme Park
Orlando, FL
05.2024 - Current
- Perform rescue operations in case of emergency
- Give First Aid in case of emergency
- Monitor safety of over 1000 guests in and around pools daily
- Communicate with over 100 guests daily
- Ensure that all guests feel welcome and are given responsive, professional, and gracious service always.
Server and Bartender
Dave & Buster’s
Orlando, FL
08.2021 - 03.2024
- Generate 20 percent higher ticket averages than other bartenders through consistently upselling menu items to customers
- Memorize and sell up to 10 daily specials and beverage promotions to exceed daily sales goals
- Promote the loyalty program to customers, adding 20+ customers per week to the store email campaign
- Communicate with 100+ clients on-site to provide the best experience
- Take and serve up to 200 customer orders daily
- Maintain secure and accurate cash drawers
- Train 2+ new staff monthly
- Ensure that all guests feel welcome and are given responsive, professional, and gracious service at all times.
Membership Sales Representative
Iron Religion Gym
Orlando, FL
03.2020 - 04.2021
- Averaged $7,000 monthly in retail by retaining product knowledge and merchandising
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Followed up with clients regularly via phone and email to obtain payments
- Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions
- Promoted brand, facilities, services, and products
- Recommended specific products and services in alignment with individual needs, requirements, and specifications
- Communicated with 70+ clients on-site and over the phone daily
- Maintained clean, organized, and well-stocked member service area.
Lead Barista
iCafe De Paris
Orlando, FL
01.2018 - 02.2020
- Oversaw in-store execution of sales and promotions as directed by store manager, contributing to an additional $25,000 in annual sales
- Communicated with 100+ clients on-site and over the phone daily and provided the best experience
- Performed management, storage, and requisition of supplies and products
- Notified management and engineering of maintenance requirements.
Education
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL12.2025
Associate of Arts - Health Services Administration
Seminole State College of Florida
Sanford, FL12.2023
Skills
- Sales
- Customer Service
- Call Handling
- Microsoft Office
- Bilingual: Russian (Fluent)
- AED Operation
- First aid and CPR certified
- HIPAA Compliance
- Schedule Coordination
- Documentation
- Payment Collection
Certification
- Seminole State College of Florida Financial Operations Certificate, 08/2023
- American Red Cross CPR/AED and First Aid Certification, 05/2024
- American Red Cross Lifeguarding (Deep) for Professional Rescues and Waterpark Skills, 05/2024
- Food Safety First Principles Certificate, 02/2024
Affiliations
- Health Service Administration Student Association (HSASA) member.
Languages
Russian
Native/ Bilingual
English
Native/ Bilingual
Timeline
Deep Water Lifeguard
Universal’s Volcano Bay Water Theme Park
05.2024 - Current
Server and Bartender
Dave & Buster’s
08.2021 - 03.2024
Membership Sales Representative
Iron Religion Gym
03.2020 - 04.2021
Lead Barista
iCafe De Paris
01.2018 - 02.2020
Bachelor of Science - Health Services Administration
University of Central Florida
Associate of Arts - Health Services Administration
Seminole State College of Florida
Similar Profiles
Ashley GarzaAshley Garza
Emerald Forest Cabanas Lead at Silverwood Theme Park - Boulder Beach Water ParkEmerald Forest Cabanas Lead at Silverwood Theme Park - Boulder Beach Water Park
Emari WilsonEmari Wilson
Ride Operator at Wild Waves Theme And Water ParkRide Operator at Wild Waves Theme And Water Park
Christian BotterChristian Botter
Park Services at Magic Springs Theme And Water ParkPark Services at Magic Springs Theme And Water Park
Lucas SchlusselLucas Schlussel
Attractions Coordinator at Walt Disney World ResortAttractions Coordinator at Walt Disney World Resort
Cora ChapmanCora Chapman
Shift Leader at Big River Brewery Disney WorldShift Leader at Big River Brewery Disney World