Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivana Suarez

Chicago Heights,IL

Summary

Dynamic professional with a strong background in tax preparation at Compass Group Management, excelling in client communication and financial analysis. Recognized for enhancing customer satisfaction through effective problem-solving and meticulous organization. Proven ability to adapt to new technologies while maintaining data security and fostering positive relationships with clients.

Overview

1
1
year of professional experience

Work History

Preparadora Y Atencion al Cliente

Compass Group Management
06.2024 - Current
  • Provided exceptional customer service by promptly responding to inquiries regarding the tax return process or status updates.
  • Developed trust among clientele through transparent communication during every step of the preparation process.
  • Demonstrated adaptability by quickly adjusting to evolving software platforms used for electronic filing of taxes.
  • Improved overall customer satisfaction rates through attentive listening and addressing concerns promptly.
  • Assisted customers in understanding complex tax concepts using easy-to-understand language tailored to individual needs.
  • Conducted thorough reviews of financial records to ensure accurate reporting of income, deductions, and credits on tax returns.
  • Increased efficiency with meticulous organization of client files and documents.
  • Maintained confidentiality of client information by adhering to strict data security protocols.
  • Developed strong relationships with clients, providing personalized service to address their unique financial needs.
  • Contributed to the success of the team by sharing knowledge about updates in tax laws or best practices in preparing returns.

Prepared Foods Team Member

Naguara Arepas
02.2024 - 06.2024
  • Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
  • Completed all hot and cold food assignments to meet deadlines for meal preparation.
  • Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
  • Stocked food items upon manger request and adhered to food safety standards at all times.
  • Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
  • Reduced food waste by implementing proper storage techniques and monitoring expiration dates closely.
  • Checked refrigerated and frozen cases and replenished low stock every day.
  • Prepared food items by following recipes and product directions.
  • Greeted customers with friendly demeanor to enhance positive guest experience.

Education

Bachiller - Bachiller

Almirante Luis Brion
Puerto Cabello Edo Carabobo
09.2020

Skills

  • Tax preparation
  • Financial analysis
  • Client communication
  • Data security
  • Customer relationship management
  • Quality control
  • Team collaboration
  • Effective communication
  • Problem solving
  • Organizational skills
  • Customer service focus
  • Food safety
  • Cross-functional teamwork
  • Ingredient sourcing
  • Recipe development
  • Cooking techniques mastery
  • Positive attitude
  • Multitasking capacity
  • Teamwork
  • Following instructions
  • Multitasking

Languages

Español
Native or Bilingual
Inglés
Native or Bilingual

Timeline

Preparadora Y Atencion al Cliente

Compass Group Management
06.2024 - Current

Prepared Foods Team Member

Naguara Arepas
02.2024 - 06.2024

Bachiller - Bachiller

Almirante Luis Brion

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Ivana Suarez