Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Ivana Scott

White Plains,MD

Summary

Versatile Asset Coordinator with background in maintaining and tracking company assets. Experience includes working closely with management teams to ensure efficient asset use, coordinating asset distribution, and managing asset databases. Strengths include strong organizational skills, keen attention to detail, and ability to streamline operations for optimal efficiency. Notable contributions include developing innovative strategies for asset management that have significantly improved operational procedures.

Overview

8
8
years of professional experience

Work History

IT Asset Coordinator

Peraton
04.2023 - Current
  • Coordinated technical teams and scheduling to meet strict service level agreements (SLAs) for multiple projects simultaneously.
  • Analyzed service data to guide business decisions, improving overall team efficiency and customer satisfaction.
  • Managed office relocations and scheduling of 100+ monthly service moves with minimal disruption to operations.
  • Maintained proactive client relationships through direct communication and service quality assurance.
  • Recommending and supporting the development, and maintenance of approved processes for managing and tracking the full IT asset, license, and maintenance lifecycle from procurement to retirement.
  • Recommending and supporting the development and maintenance of, and updating approved policies and procedures for effective asset lifecycle management (acquisition, deployment, utilization, de-installation, reallocation, and disposal) of IT assets.
  • Coordinating shipment plans to ensure efficient distribution of products to satisfy customers. Analyzing inventory levels and product demand to determine reorder levels, ensuring product availability and minimizing inventory costs.
  • Reporting on inventory levels to efficiently utilize capital investment while maintaining adequate coverage for known/projected demand.
  • Advising and supporting accountability over assigned products; determine appropriate distribution based on lead times and demand.
  • Ensuring property is uniquely identified and changes are tracked and recorded in accordance with PPM requirements. Ensure property is uniquely identified and changes are tracked and recorded.
  • Inspecting goods and materials and assessing the condition of assets for distribution/recycling.
  • Coordinating the disposal of property, supplies, and materiel in compliance with Government and service regulations/guidelines and documentation requirements.
  • Maintaining records of acquisition/distribution of property, supplies, and materials by utilizing applicable processes.
  • Processing excess ADPE as identified by the Government using DoD procedures.
  • Aiding with completing quarterly and annual inventories.
  • Recommending metrics, gathering data, and reporting on the effectiveness of the IT asset management processes.

Facilities Help Desk

International Monetary Fund
02.2022 - 04.2023
  • Led a 35-member technical team in fulfilling service and facility requests, achieving high SLA compliance.
  • Documented, prioritized, and resolved customer service issues with attention to detail and urgency.
  • Fostered a customer-first culture through clear communication and rapid problem resolution.
  • Serve as the first point of contact for customers seeking routine facilities service requests.
  • Receives orders from account representatives and potential prospects (via phone, fax, e-mail, ServiceNow).
  • Receives information from origin agent and/or works with destination agent.
  • Create tickets for the appropriate department, quality check incoming and outgoing inquiries.
  • Assigns duties to the technical team of 35 and monitors technicians' performance.
  • Check ETA's and set up any required destination services.
  • Analyzes and provides feedback to management to ensure that all Service Level agreements (SLAs) are met on all assigned tickets.
  • Document, assess, prioritize, classify, escalate or dispatch to determine the best solution based on the issue and details provided by the customer.
  • Prepare and present detailed reports on data analysis results to client/company management.
  • Makes personal visits to accounts to establish and maintain close working relationships.
  • Follow approved policies and procedures, Communicate clearly and effectively in verbal and written formats.
  • Order business cards, brochures and stationery as needed.
  • Provides all of the above services an average of 70 moves per month.

Optometry Assistant - Office Manager

For Eyes Optical - DMV Vision Care
04.2019 - 02.2022
  • Streamlined office management processes, increasing operational efficiency by 30%.
  • Led administrative functions including scheduling, billing, patient intake, and insurance claims management.
  • Delivered outstanding customer service, consistently exceeding client satisfaction expectations.
  • Successfully introduced a new office management system, which led to a 30% enhancement in efficiency and a 20% decrease in administrative errors.
  • Established and implemented standardized office policies and procedures, resulting in improved organization and consistency across departments.
  • Optimized the office supply ordering process, resulting in a 15% cost reduction and ensuring the availability of adequate supplies at all times.
  • Perform pre-examination and ancillary tests prior to the patient seeing the optometrist.
  • Performed software and hardware upgrades and installations involving multiple computers, printers, multi printers, and peripherals.
  • Provided users with information, guidance, and instruction on the use of desktop, hardware and software.
  • Manage travel arrangements for the CEO.
  • Organized and fulfilled meetings for management.
  • Schedule and confirm office visits using a scheduling system.
  • Enter and manage patient information.
  • Order stationary as needed. Produced reports, presentations, flyers, and spreadsheets.
  • Billing all major insurance companies. Creating correspondence as needed.

Help Desk Technician

Hire One Staffing
08.2017 - 08.2019
  • Serves as escalation point of contact for deskside IT services that respond to the time-sensitive needs of VIP and executive users including prompt responses to Tier 1 service desk escalations assessing all hardware equipment problems, analyzing applications, and monitoring related peripherals compliance with cyber security scans.
  • Responsible for troubleshooting user issues, responding to help desk tickets and requests, and maintaining communication with users to provide resolution progression.
  • Perform account unlocks, password resets and policy updates using Active Directory - Active Roles Server and windows 10 PC reimage and deployment.
  • Progressively conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.

Education

Information Technology - operating systems, ServiceNow, business writing, keyboarding skills

Career Technical Institute
Washington, D.C
05.2022

Business Administration - Business, English, Psychology

College of Southern Maryland
La Plata, MD
01.2018

Business Administration - Business, Mathematics, Computer Technology,

Saint Augustine's University
Raleigh, NC
05.2015

Skills

  • Operations management
  • Customer service excellence
  • Vendor Management
  • strategic planning
  • Sales & Marketing Strategy
  • Scheduling and staff coordination
  • Event Planning
  • Community Outreach
  • Conflict Resolution
  • Data analysis
  • Reporting
  • Mentoring and training
  • Risk assessment
  • MS Office Suite
  • SQL
  • ServiceNow
  • Concur

Affiliations

President-Community Organizer

The DMV Daily \ January 2022 to Present

  • Spearheaded organizational strategy, vision, and mission to drive community engagement and growth across the D.C., Maryland, and Virginia areas.
  • Led the development and execution of local events, forums, and initiatives to foster community involvement and build brand awareness.
  • Managed partnerships with local businesses, non-profits, and government agencies to enhance service offerings and support community needs.
  • Oversaw daily operations, including team management, budgeting, and resource allocation, ensuring smooth workflow and alignment with organizational goals.
  • Developed and maintained relationships with key stakeholders, including community leaders, activists, and influencers, to advocate for relevant causes and amplify the organization's impact.
  • Created and implemented digital and social media strategies to increase community outreach, engagement, and participation.
  • Coordinated volunteer programs, organizing recruitment, training, and recognition efforts to support community-driven projects and events.
  • Monitored and evaluated the effectiveness of community programs, adjusting strategies as needed to ensure maximum impact.
  • Represented the organization in meetings with elected officials, community groups, and media outlets to promote the organization's initiatives and goals.
  • Advocated for local policies and initiatives that aligned with the organization's mission, collaborating with advocacy groups and community stakeholders.
  • Ensured a positive organizational culture by fostering inclusivity, collaboration, and transparency within the team and broader community.

References

References available upon request.

Timeline

IT Asset Coordinator

Peraton
04.2023 - Current

Facilities Help Desk

International Monetary Fund
02.2022 - 04.2023

Optometry Assistant - Office Manager

For Eyes Optical - DMV Vision Care
04.2019 - 02.2022

Help Desk Technician

Hire One Staffing
08.2017 - 08.2019

Information Technology - operating systems, ServiceNow, business writing, keyboarding skills

Career Technical Institute

Business Administration - Business, English, Psychology

College of Southern Maryland

Business Administration - Business, Mathematics, Computer Technology,

Saint Augustine's University

Similar Profiles

CREATE PROFILE
Ivana Scott