Ivana Kovacevic
New York,NY
Summary
Analytical Revenue Analyst known for high productivity and efficiency in task completion. Skilled in trend analysis and revenue forecasting, with strong capabilities in data interpretation and strategic planning. Excel at communication, problem-solving, and teamwork, ensuring seamless collaboration and insightful reporting to maximize revenue growth strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Revenue Analyst / Rooms Controller
Park Lane Hotel
New York, USA
12.2022 - Current
- Analyzing revenue trends to identify growth opportunities and market shifts.
- Monitoring competitor rates and establishing hotel pricing levels in all segments.
- Assisting with weekly forecasts, 30-60-90 forecasts, in-month forecasts, and full-year forecasts, monitoring the RevPAR index on the STR report and provide a critical analysis of performance on a weekly and monthly basis.
- Coordinating with sales teams to align strategies with revenue goals.
- Completing all required month-end reports with detailed analysis.
- Managing the hotel's inventory of guest rooms while supporting front desk operations with reservations and room-related information.
- Managing Out-of-Order and Out-of-Service Inventory
- Managing and facilitating pre-reg/pre-key groups.
- Managing guest upgrade requests, hotel upgrade revenue.
Front Office / Sales Support /Shift Supervisor
Concorde Hotel New York
New York, USA
11.2021 - 12.2022
- Greeting guests upon arrival and making them feel welcome; administering check-ins, and check-outs.
- Answering incoming calls, including third parties; making and adjusting reservations; handling credit card authorization forms.
- Promoting, showing, and selling the company's hotel products.
- Training, supervising, and supporting front desk staff.
- Handling complaints and specific customer requests.
Server / Bartender
Copinette Restaurant
New York, USA
09.2021 - 06.2022
- Positively build and maintain relationships with guests to encourage guest satisfaction and repeat business.
- Hold extensive menu knowledge to best serve diners, and maintain a team environment for the overall success of the business.
- Guide guests' dining experience with selective suggestions to fit their needs and interests, to satisfy the guest, as well as to increase organizational profits.
Server
Oscar Wilde Restaurant
New York, USA
06.2017 - 05.2021
- Attending to customers upon entrance, providing exceptional customer service to ensure repeat business.
- Demonstrate product knowledge when discussing menu options, and take and serve orders.
- Interact with other service and cooking staff to ensure speedy and effective operations.
Education
Associate's Degree -
The College of Tourism
Belgrade, Serbia01-2015
Skills
- Detail-oriented
- Excellent communication skills
- Ability to work well in a fast-paced work environment
- Working well under pressure
- Quick learner
- Multitasking
Certification
Hotel Revenue Management, Cornell University, June 2024
Timeline
Revenue Analyst / Rooms Controller
Park Lane Hotel
12.2022 - Current
Front Office / Sales Support /Shift Supervisor
Concorde Hotel New York
11.2021 - 12.2022
Server / Bartender
Copinette Restaurant
09.2021 - 06.2022
Server
Oscar Wilde Restaurant
06.2017 - 05.2021
Associate's Degree -
The College of Tourism
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