Ivan Alejo Martos

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Led and directed team members on effective methods, operations, and procedures.
• Reconciled cash and credit card transactions to maintain accurate records.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Correctly calculated inventory and ordered appropriate supplies.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Hiring, training, and supervising staff, including baristas and kitchen staff.
• Scheduling shifts and managing employee work hours.
• Conducting performance reviews and addressing any personnel issues
• Ensuring excellent customer service by training staff in hospitality and customer relations.
• Handling customer complaints and resolving issues promptly.
• Monitoring customer feedback and making improvements based on their suggestions.
• Ordering and managing inventory of coffee beans, food items, beverages, and other supplies.
• Monitoring stock levels and ensuring timely restocking.
• Managing vendor relationships and negotiating prices.
• Creating and updating the coffee shop's menu.
• Developing new coffee and beverage recipes.
• Pricing items to ensure profitability while remaining competitive.
• Ensuring that beverages and food items are prepared and served according to established quality standards.
• Maintaining cleanliness and hygiene in the coffee shop.
• Ensuring compliance with health and safety regulations.
• Implementing food safety protocols and training staff on hygiene practices.
• Handling health inspections and addressing any violations.
• Overseeing the maintenance and repair of coffee machines, grinders, and other equipment.
• Scheduling routine maintenance to prevent breakdowns.

• Pulled levers to stop, adjust speeds and start lifts.
• Educated visitors and guests in skiing, tubing and lift safety procedures.
• Maintained lift entrance, corral and pit areas by removing excess snow and performing pre-operation inspections.
• Verified best possible conditions for ramps and corrals to facilitate safe, efficient loading and unloading of customers.

· Greeting and engaging with potential customers who visit the dealership. Establishing a positive and welcoming rapport is essential.

· Having a deep understanding of the vehicles in the dealership's inventory, including their features, specifications, pricing, and available financing options.

· Demonstrating vehicles to customers and highlighting their key features, benefits, and advantages over competing models.

· Discussing financing options, lease agreements, and payment plans with customers.

· Negotiating prices and terms with customers to reach a mutually acceptable agreement.

· Completing paperwork and documentation related to vehicle sales, such as sales contracts, purchase orders, and financing applications.

· Educating customers about warranties, service plans, and aftermarket products (e.g., extended warranties, insurance) that may enhance their ownership experience.

· Maintaining contact with potential customers who haven't made an immediate decision, sending follow-up emails or making phone calls to address any additional questions or concerns.

· Utilizing customer relationship management software to keep track of leads, customer information, and sales opportunities.

· Meeting or exceeding sales targets set by the dealership or management.