Ivan Antonio Martinez Oseguera
Tegucigalpa,Francisco Morazan
Overview
6
6
years of professional experience
Work History
Back Office Agent as an Account Receivable Rep.
MSC Industrial Supply
02.2024 - 06.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant information
Customer Service Representative
Startek optimum
01.2023 - 10.2023
- Worked as a customer service representative for an American Company
- Receive daily inbound calls to resolve and assist customers with any issues and requests
- Review email and daily plans to prepare for my day a head on time .
Customer Service and Sales Representative
Startek xfinity
10.2021 - 10.2022
Anies
- Worked for Comcast Inc as a customer service and sales representative.
- Selling services and products to the customer according to their needs.
- Receive incoming calls from customers and prospects
- Sale and upsell company’s services and products
Retail Merchandiser
Local Market store
03.2018 - 01.2019
- Retail associate in charge of assisting customers in person.
Education
Student in Biology -
Universidad Autónoma de Honduras
08.2024
High school diploma -
Instituto teniente coronel Malcom Dondald Sanchez Ponce
11.2017
Skills
- Upselling
- Merchandising
- Customer Service
- Sales
- Retail Sales
- Cold Calling
- Salesforce
Additionalinformation - Qualities
- Professional
- Team player
- Willingness to help others
- Responsible
- Fast learner
- Coachable
Timeline
Back Office Agent as an Account Receivable Rep.
MSC Industrial Supply
02.2024 - 06.2024
Customer Service Representative
Startek optimum
01.2023 - 10.2023
Customer Service and Sales Representative
Startek xfinity
10.2021 - 10.2022
Retail Merchandiser
Local Market store
03.2018 - 01.2019
Student in Biology -
Universidad Autónoma de Honduras
High school diploma -
Instituto teniente coronel Malcom Dondald Sanchez Ponce