Ivan C. Ford
Florence,AL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Stock Assistant/Omni Fullfillment
Kohl’s
08.2021 - Current
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting and stocking merchandise.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Changed sales floor signs to show current pricing and support product promotions.
Runner/Office Assistant
Dentons Sirote
01.2017 - 08.2022
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
Cashier
DQ Chill & Grill Restaurant
11.2017 - 04.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
BBA - Sales And Marketing Education
University of North Alabama
Florence, AL08.2023
Skills
- Microsoft Office (PowerPoint, Project, Word, Excel, Teams, Access, Outlook)
- Suggestive Selling
- Leadership
- Critical Thinking
- Strategic Selling
- Sales Expertise
- Point-Of-Sale (POS) Software
- Customer Assistance
- Office Organization
- Business Processes and Procedures
Certification
- Social Media Marketing
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Access
- Microsoft Excel
Timeline
Stock Assistant/Omni Fullfillment
Kohl’s
08.2021 - Current
Cashier
DQ Chill & Grill Restaurant
11.2017 - 04.2018
Runner/Office Assistant
Dentons Sirote
01.2017 - 08.2022
BBA - Sales And Marketing Education
University of North Alabama
Similar Profiles
Madeliene SounMadeliene Soun
Sales Associate at KOHL’SSales Associate at KOHL’S
Alice MooreAlice Moore
Visual Supervisor/Merchandiser at Kohl’sVisual Supervisor/Merchandiser at Kohl’s
Victoria McDonaldVictoria McDonald
Home and Kids Merchandising Lead Sales Associate at Kohl’sHome and Kids Merchandising Lead Sales Associate at Kohl’s
Analice JonesAnalice Jones
Lead Cashier Associate at Kohl’sLead Cashier Associate at Kohl’s
Lorenzo RobertsLorenzo Roberts
Supervising Agent at Liberty National Life Insurance CompanySupervising Agent at Liberty National Life Insurance Company