Ivan D Niebles
Miramar, Fl
Summary
Detail-oriented administrative and operations support professional with over 6 years of experience providing exceptional customer service and supporting daily business operations in a fast-paced corporate environment. Experienced in coordinating onboarding and offboarding activities, managing equipment inventory, maintaining accurate records, processing requests, and collaborating with cross-functional teams and vendors. Proficient in Microsoft Office (Excel, Word, Outlook, and PowerPoint) with a proven ability to prioritize multiple responsibilities, meet deadlines, maintain confidentiality, and communicate effectively with employees, management, and business partners. Recognized for strong organizational skills, professionalism, and a commitment to delivering high-quality operational support.
Overview
20
20
years of professional experience
1
1
Certification
2
2
Languages
Work History
Tier II Support Specialist
Spirit Airlines
Dania Beach, FL
07.2020 - 05.2026
- Delivered exceptional customer service while supporting daily business operations for more than 2,500 employees in a fast-paced corporate environment.
- Coordinated employee onboarding and offboarding, including equipment assignments, account requests, and communication with multiple departments to ensure a seamless transition.
- Processed and reconciled invoices, ensuring accuracy and timely completion while coordinating with business partners and vendors to resolve discrepancies.
- Ordered, distributed, and maintained inventory of company equipment and office supplies, ensuring accurate records and availability of resources.
- Coordinated equipment assignments for new hires, employee transfers, and replacements to support business operations.
- Maintained accurate records, tracked requests, and prepared documentation using ServiceNow and Microsoft Office applications.
- Assisted with planning meetings, administrative projects, and employee events while supporting day to day office operations.
- Prepared reports, maintained spreadsheets, and organized documentation using Microsoft Excel, Word, Outlook, and PowerPoint.
- Collaborated with internal departments, management, and external vendors to resolve operational issues and ensure efficient workflow.
- Troubleshot and coordinated resolution of office technology issues involving computers, telephones, printers, mobile devices, and conference room equipment.
- Managed multiple priorities in a fast-paced environment while maintaining professionalism, confidentiality, and attention to detail.
Supervisor, Cargo Services
Swissport Cargo Services
Miami, FL
01.2016 - 06.2020
- Led daily operations and supervised teams in a 24/7, high-availability airport environment.
- Managed staff scheduling, attendance, overtime, and operational reporting.
- Ensured strict compliance with safety, security, and regulatory standards, including TSA requirements.
- Maintained operational documentation, customer manuals, and emergency response procedures.
- Acted as liaison between customers, airport authorities, and internal teams to resolve time-sensitive issues.
- Supported audits, inspections, and process improvement initiatives.
Import / Export & AMS Agent
Swissport Cargo Services
10.2006 - 01.2016
- Supported import/export operations and customs documentation using the Automated Manifest System (AMS).
- Ensured regulatory compliance, data accuracy, and secure handling of cargo in accordance with federal and international standards.
- Coordinated cargo operations to ensure timely and accurate shipments.
- Managed inventory control processes, enhancing tracking efficiency.
- Implemented process improvements that enhanced cargo handling efficiency by optimizing workflow.
- Optimized cargo handling processes to enhance operational efficiency and reduce delays.
Education
High School Diploma -
Miami Springs High School
Skills
- Administrative & Office Support
- Customer Service
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Invoice Processing & Reconciliation
- Vendor & Business Partner Coordination
- Inventory & Asset Management
- Equipment & Supply Distribution
- Record Management & Documentation
- Data Entry & Report Preparation
- Meeting & Event Coordination
- Employee Onboarding & Offboarding
- Office Technology Support
- ServiceNow
- Time Management & Organization
- Written & Verbal Communication
- Problem Solving
- Confidential Information Handling
- Cross-Functional Collaboration
Certification
- Miami-Dade Aviation Department – Airport Air Operations Area (AOA) Driver's Permit
- TSA Cargo Security Procedures (Initial & Ongoing)
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Tier II Support Specialist
Spirit Airlines
07.2020 - 05.2026
Supervisor, Cargo Services
Swissport Cargo Services
01.2016 - 06.2020
Import / Export & AMS Agent
Swissport Cargo Services
10.2006 - 01.2016
High School Diploma -
Miami Springs High School
Additional Strengths
- Highly reliable, self-motivated, and detail-oriented professional.
- Strong organizational and time management skills with the ability to prioritize multiple tasks and meet deadlines.
- Excellent customer service and interpersonal skills with a professional and approachable demeanor.
- Effective verbal and written communication skills with the ability to collaborate across departments and with external vendors.
- Proven ability to work efficiently in fast-paced, high-volume environments while maintaining accuracy and professionalism.
- Strong problem-solving and critical-thinking skills with the ability to identify issues and coordinate timely resolutions.
- Experience maintaining confidential information with integrity and discretion.
- Adaptable team player with a positive attitude and a commitment to supporting operational success.