Ivaneisha Gaines
San Antonio,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Inpatient Unit Clerk
University Hospital - University Health System
12.2022 - Current
- Recorded and collected co-pays and deposits.
- Maintained patient demographic and financial aspects in all software.
- Greeted patients and visitors in person or on telephone to answer questions or refer to appropriate staff member.
- Scanned patient medical record information into EMR system.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Customer Care Representative
Progressive
07.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
Research Remediation Analyst
Wells Fargo
12.2019 - 05.2021
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Operated computers programmed with accounting software to record, store and analyze information.
- Maintained, organized and stocked teller window areas.
- Properly processed deposits, withdrawals and payments for average of 50 customers daily.
- Monitored transactions and customer behavior to identify signs of fraud.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
Member Solutions Senior Specialist
USAA
02.2019 - 12.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Science - Computer Support Specialist
Southern Careers Institute Inc
Austin, TX01.2024
High School Diploma -
Karen Wagner High School
San Antonio, TX06.2012
Skills
- Referral Arrangements
- Epic Software
- Telephonic Triage
- Healthcare Administration
- Data Entry Software
- Adobe Flash
- Desktop Support
- Data Connectivity
- MS Office Proficiency
- Data Recovery
- Customer Service Expertise
Timeline
Inpatient Unit Clerk
University Hospital - University Health System
12.2022 - Current
Customer Care Representative
Progressive
07.2022 - Current
Research Remediation Analyst
Wells Fargo
12.2019 - 05.2021
Member Solutions Senior Specialist
USAA
02.2019 - 12.2019
Associate of Science - Computer Support Specialist
Southern Careers Institute Inc
High School Diploma -
Karen Wagner High School
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