Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ivaneliz Cordero

Fort Worth,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

The Home Depot
04.2021 - 12.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Shift Manager/Key Holder

Five Guys Burger And Fries
03.2019 - 04.2021
  • Improved shift efficiency by streamlining processes and implementing time-saving strategies.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Ensured compliance with all company standards as well as local health and safety regulations during each shift.
  • Implemented cross-training programs for staff members, increasing overall team productivity and versatility.
  • Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Counted registers and cleaned and secured shop at end of shift.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Thomas Jefferson International Newcomers Academy
Cleveland, OH
05.2019

Skills

  • Consultative Sales
  • Customer Service
  • De-Escalation Techniques
  • Prioritization
  • Information Security
  • Paperwork Processing
  • Appointment Scheduling
  • Complaint Resolution
  • Customer Relations
  • Money Handling Abilities
  • Order Processing
  • Problem-Solving Abilities

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

The Home Depot
04.2021 - 12.2023

Shift Manager/Key Holder

Five Guys Burger And Fries
03.2019 - 04.2021

High School Diploma -

Thomas Jefferson International Newcomers Academy

Similar Profiles

CREATE PROFILE
Ivaneliz Cordero