Ivanely Hernandez
Kissimmee,Fl
Summary
Dynamic and results-driven professional with a Bachelor’s degree in Health Services Administration and an MBA, offering a strong foundation in healthcare management, business strategy, and organizational leadership. Seeking a challenging role to contribute strategic insights and lead initiatives that promote business success within a company.
Overview
8
8
years of professional experience
Work History
Advanced Medical Support Assistant
VA Medical Center
09.2022 - Current
- Utilizing various information technology (IT) formats and computer applications, some include VISTA, CPRS, CTM
- Operates computerized programs and databases to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports
- Reviews documents and reports and ensures data entry is complete and accurate
- Works independently and efficiently under pressure and organizes, plans, and prioritizes work
- Performs a variety of routine work assignments selected by the supervisor or experienced employee who serves as training monitor
- Gives courteous, accurate, and complete responses to peers, supervisors, and internal/ external customers in a timely manner
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Personally, responds to inquiries and ensures outgoing correspondence is in proper format and meets established deadlines
- Provides daily administrative support to supervisors and program staff
- Serves as a Point of Contact for medical specialty areas
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Provided backup support to office staff by completing filing tasks, answering phones and scheduling appointments.
Operational Safeguard COVID-19 Screener Medical Support Assistant
VA Medical Center
08.2020 - 09.2022
- Provide Covid-19 screening questionnaires and assess temperatures to patients and employees
- Ensure all Covid-19 biohazard patients’ nasal swabs are delivered to the laboratory in a sensitive and safe timely manner for testing
- Maintains patient's confidential records, copies, and file documentation
- Provides information regarding clinic and hospital policies, procedures, and locations to patients, family members, and staff
- Develops and maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
Customer Support
LA Fitness
02.2020 - 08.2020
- Used strong communication skills to collaborate with gym and team members, to ensure efficient service
- Gain commitment for payment through concise and factual collection techniques as well as Creating and maintaining payment plans
- Created and maintained office forms and procedures to assist with administrative tasks
- Worked with supervisors to drive efficient case handling and quality
- Provided exceptional customer support by addressing client concerns promptly and professionally, fostering long-term client retention.
- Championed the adoption of new technologies and tools that helped streamline customer support processes and improve overall productivity.
Operational Manager
Ashley Furniture
11.2016 - 11.2019
- Performs a variety of tasks in support of projects assigned to higher level analyst
- Gather information for additional payment, and or handle underpayment discrepancies through various means of communication in person, or via phone and or email
- Work closely with Billing Department to help providers with payment concerns
- Work with supervisors to provide coaching and ensure team members are equipped with the tools and training needed to meet accuracy standards, productivity, and customer service goals
- Develops reports which summarize accomplishments and results of assignments and presents findings within own organization
- Collecting appropriate background information, tracking, and reviewing data, completion of reports, maintaining databases and processing follow-up actions on various security related matters and assisting with suitability adjudications
- Reviewing applicant's data ensuring that the submitted information matches the demographic data and that all required information has been provided
- Improved team productivity through effective communication, training, and performance evaluations.
- Optimized inventory management strategy through accurate forecasting and demand planning methodologies.
- Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
- Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
Education
MBA - master’s in business administration
Western Governors University
Millcreek, UtahBachelor of Science - Health Services Administration
University of Central Florida
Orlando, FlSkills
- Microsoft Office and Google Suite
- Prioritization skills
- Customer service
- Communication skills
- Analytical and critical thinking skills
- Multi-tasking abilities
- Problem-solving
- Patient Access/ Record System
- Dependability and responsible
- Flexible and adaptable
- Organizational growth
- Friendly, positive attitude
- Teamwork and collaboration
Awards
- Dean’s List - University of Central Florida, 06/2021 and 12/2021, Worked diligently and productively to complete assigned tasks with the guidance of my professors before the due date. Completed 12 or more letter-graded units during the semester with a 3.4-3.7 GPA.
- IHI Certificate in Quality and Safety, 12/2021
- Certificate of Professional Development Research Ready: Quantitative Research, 11/2021
- VA Voices Certificate, 01/2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Advanced Medical Support Assistant
VA Medical Center
09.2022 - Current
Operational Safeguard COVID-19 Screener Medical Support Assistant
VA Medical Center
08.2020 - 09.2022
Customer Support
LA Fitness
02.2020 - 08.2020
Operational Manager
Ashley Furniture
11.2016 - 11.2019
MBA - master’s in business administration
Western Governors University
Bachelor of Science - Health Services Administration
University of Central Florida
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