Ivanette Gonzalez
Austin,TX
Summary
Hard work and dedication are just a few words I use to describe most people in the work place, team-player, outgoing, and growth are the words I would use to describe my drive and work ethic as a professional. I am extremely focused and competent. I have been working since the day I legally could and continue to push myself to be the best in every field I have encountered. I am excited to take on new roles and quick to learn. I understand with great responsibilities comes lessons and ownership which I am comfortable to engage in. I will always do my best to make sure the right thing is done and equity is achieved especially in the work place. Working for RPM I enjoy the vision and the organization of this company and would love to grow in this next step of my career.
Overview
4
4
years of professional experience
Work History
Community Manager
Villas at Mueller- RPM Living
Austin , TX
10.2023 - Current
- Provide customer service in a busy setting, serving an average of 126 households
- Performed regular site visits to check on conditions of the premises.
- Created content for social media platforms to engage the community.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Performed regular maintenance of all social media accounts.
- Saved money by operating community within budget.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Managed and oversaw operations, maintenance and administration of properties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Boosted tenant retention by addressing issues to achieve speedy resolution.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Prioritized and organized tasks to efficiently accomplish service goals.
Assistant Community Manager
The Grand at Stonecreek- RPM Living
08.2022 - 10.2023
- Provided customer service in a busy setting, serving an average of 267 households.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Handled inquiries from current tenants regarding rent payments, maintenance requests, or other issues as needed.
- Resolved tenant disputes in a timely manner while ensuring all parties were treated fairly and equitably.
- Assisted with the renewals workflow, evictions, make ready process
- Worked with the city along with our constable for necessary causes.
- Served as a point of contact for vendors providing services for the organization.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Maintained accurate financial records related to the Property expenditures.
Leasing Associate
The Grand at Manor- RPM Living
02.2022 - 08.2022
- Provide customer service in a busy setting, serving an average of 271 households.
- Verify tenant incomes and other information before accepting lease applications.
- Social Media Ambassador in charge of all of our social media posts; Instagram, and Facebook.
- Conducted informative and personalized tours, resulting in new leases.
- Prepared lease agreements and collected security deposits from new tenants.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Reached out to prospects to lease and keep occupancy above 90% through whole time as an associate.
Leasing Manager Professional
Cortland View at TPC
04.2020 - 07.2021
- Provide customer service in a busy setting, serving an average of 416 households
- Marketed property to local businesses through collateral, emails and phone calls
- Facilitated communication between tenants and landlord or property management company.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Managed and oversaw operations, maintenance and administration of properties.
- Conducted surveys of property market to obtain information on current trends.
- Maintained accurate financial records related to rental income and security deposits.
- Oversaw daily operations, maintenance and administration of various properties.
- Handled evictions when necessary; prepared documents for court proceedings if needed.
Education
High School Diploma -
Judson High School
06.2013
Some College (No Degree) - Business Administration And Management
University of Phoenix
Tempe, AZSkills
- Educated in Microsoft, Outlook, and Yardi
- Communication/ team work
- Creative and innovative thinker
- Leadership skills and highly independent
- Time management and organization
- Patience and comprehensive
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Community Manager
Villas at Mueller- RPM Living
10.2023 - Current
Assistant Community Manager
The Grand at Stonecreek- RPM Living
08.2022 - 10.2023
Leasing Associate
The Grand at Manor- RPM Living
02.2022 - 08.2022
Leasing Manager Professional
Cortland View at TPC
04.2020 - 07.2021
High School Diploma -
Judson High School
Some College (No Degree) - Business Administration And Management
University of Phoenix
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