Ivan Gideon Wanyama

• Created awareness about Ajira Digital Program through numerous social media fora, (Twitter, Facebook, Whatsapp groups, Telegram and bulk texts.
• Educated youth about Ajira Digital Program using zoom platforms and physical training.
• Mentored youth and empowered them to be able to be their bosses.
• Empowered youth find online work to enable them to become self - sustainable.
• Some platforms for online work are, Upwork, Fiverr, Scribie, Rev and Guru.
• Despite their being language barrier I was able to study Agikuyu culture and be able to interact with them.
• Practiced interpersonal and intrapersonal skills in Kirinyaga County.
• Jotted down monthly reports.
• Reached out to more than 1000 youths and equip them with skills on online work including, transcription and digital marketing.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Worked closely with the Customer Relations Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
• Resolved problems, improved operations and provided exceptional service.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Contact: -Margaret Rugiri +254722399323.

• Proved successful working within tight deadlines and fast-paced atmosphere.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Maintained energy and enthusiasm in fast-paced environment
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Participated in team-building activities to enhance working relationships
• Contact: -Jared Migiro Ombui Mathias +254724564868.

Safaricom PLC largest Mobile network operator in Kenya.

• Offered solutions on SME's, Corporate and Large Enterprises Sold Internet, M-Pesa, Lipa Na M-Pesa, Fiber for Business, Bulk SMS and CLoud services.
• Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
• Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
• Held weekly meetings with Field Managers to identify techniques to overcome sales obstacles.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

Contact: -Elias Omuse +254724508033 Dealer Manager Safaricom PLC.

Nilla Communications LTD is an Authorized Safaricom Dealer based country wide.

• Drove operational improvements which resulted in savings and improved profit margins.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Oversaw daily operations to ensure high levels of productivity.
• Worked flexible hours; night, weekend, and holiday shifts.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Contact: -David Herman Otieno +254710240101.