Ivania Morales
Miami Beach
Summary
Dynamic administrative professional with extensive experience at Buchanan Ingersoll & Rooney, excelling in calendar management and travel coordination. Bilingual in English and Spanish, I streamline communication and enhance customer service, ensuring efficient operations. Proficient in SAP Concur and Microsoft Office Suite, I am dedicated to achieving successful outcomes in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Practice Assistant
Buchanan Ingersoll & Rooney
03.2023 - Current
- Manages shareholder calendars, scheduling meetings and appointments and coordinating travel arrangements.
- Maintains confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processes travel expenses and reimbursements for shareholders and associates, utilizing SAP Concur.
- Streamlines shareholder communication by managing emails, phone calls, and scheduling appointments.
- Serves as a liaison between departments to facilitate effective communication throughout the company.
- Organizes and coordinates monthly meetings.
- Answerers high volume of phone calls and email inquiries.
- Coordinates team-building events for immigration team.
- Provides professional administrative support during practice group meetings, including agenda preparation and minute-taking duties.
- Streamlines immigration case processing by efficiently organizing and maintaining client files.
- Assist with the preparation and submission of immigration cases to U.S Citizenship and Immigration Services.
Immigration Legal Assistant
Wermuth Panell and Ortiz, PA
02.2020 - 03.2023
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome to U.S Citizenship and Immigration Services.
- Streamlined immigration case processing by efficiently organizing and maintaining client files.
- Coordinated the translation of supporting evidence.
- Submitted Immigrant Visa applications to National Visa Center upon attorney review.
Receptionist
Wermuth Panell and Ortiz, PA
05.2017 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Coordinated travel arrangements for attorneys.
- Occasionally assisted Immigration department with the drafting and submission of cases to U.S Citizenship and Immigration Services.
Office Administrator Coordinator
Latin Builders Association
12.2016 - 05.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Received and filed correspondence, invoices, cards, reports and transmittal forms.
- Coordinated events for staff members.
Key Holder
Bath and Body Works
09.2015 - 07.2016
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Held meetings with sales associates, assigning their tasks and sales goals.
- Supervised inventory and received shipments.
- Prepared store layout for upcoming collections.
Retail Sales Associate
Bath and Body Work
02.2015 - 09.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Ronald Reagan Doral Senior High School
Doral, FL06-2015
Skills
- Fluent in English and Spanish
- Administrative support
- Schedule & calendar management
- Customer service
- Expense reporting
- Travel coordination
- Microsoft Office Suite
- SAP Concur
Timeline
Practice Assistant
Buchanan Ingersoll & Rooney
03.2023 - Current
Immigration Legal Assistant
Wermuth Panell and Ortiz, PA
02.2020 - 03.2023
Receptionist
Wermuth Panell and Ortiz, PA
05.2017 - 02.2020
Office Administrator Coordinator
Latin Builders Association
12.2016 - 05.2017
Key Holder
Bath and Body Works
09.2015 - 07.2016
Retail Sales Associate
Bath and Body Work
02.2015 - 09.2015
High School Diploma -
Ronald Reagan Doral Senior High School
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