Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ivania Murillo

San Jose,CA

Summary

I uphold strong bilingual communication, interpersonal, organizational and professional managerial skills. I work well under pressure while being flexible, yet thorough and possess the ability to meet deadlines. I have the ability to multitask efficiently while working productively in a fast-paced, team-oriented environment as well as independently. I am very detailed, punctual, discreet, professional, honest as well as manage my time wisely under little to no supervision.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Housing Support Specialist

The Health Trust
02.2023 - Current
  • Interview applicants and recipients of housing assistance, elicits personal and financial information and aid in matters such as completing forms and obtaining required verifications to determine eligibility and benefit level for housing assistance initially and annually
  • Contacts individual, public and private agencies, businesses, and other sources to verify eligibility data, to clarify documentation discrepancies, and/or gaps of information
  • Conduct subsidy issuance to ensure all new certificated are awarded as funding becomes available, either through client attrition or the acquisition of additional funding
  • Guides and educates clients on how to secure and maintain permanent affordable housing, including tenant/landlord rights and responsibilities.

Resident Manager I

EAH Housing
07.2021 - 01.2022
  • Responsible to oversee the day to day operations of the property including administrative, facilities and marketing
  • Collects Rent, Makes Bank Deposits, Prepares and Submits Rent Roll, Verifies Income Complies with HUD, TCAC or other regulations, Maintains Waiting List, Prepares and Processes Leases, supervise on-site Staff Processes Evictions, conduct annual Inspections and Coordinates Repairs for HUD Properties, submits Vouchers, enter work orders, Brought collection of over 45K down to 25K in less than 5 months by personally applying for financial assistance on behalf of the residents in need of COVID financial aid.

Property Manager

The John Stewart Co.
03.2016 - 05.2020

Collects Rent, Makes Bank Deposits, Prepares and Submits Rent Roll, Verifies Income Complies with HUD, TCAC or other regulations, Maintains Waiting List, Prepares and Processes Leases, supervise on-site Staff Processes Evictions, conduct annual Inspections and Coordinates Repairs for HUD Properties, submits Vouchers, enter work orders, walk property, enter rent changes.

Property Manager

ConAm/Winn Residential
09.2013 - 03.2016

Property Manager

ConAm/Winn Residential
04.2012 - 09.2013

Property Manager

The John Stewart Co.
09.2011 - 04.2012

Assistance Property Manager

The John Stewart Co.
08.2010 - 09.2011

Occupancy Specialist

The John Stewart Co.
10.2009 - 08.2010

Education

No Degree - Early Childhood Education

De Anza College
Cupertino, CA

Skills

  • Quality Assurance
  • Supply Management
  • Root Cause Analysis
  • Resource Allocation
  • Customer Relations
  • Management collaboration
  • Task Prioritization
  • Problem-solving abilities
  • Reliability
  • Relationship Building
  • Time management abilities
  • Effective Communication
  • Professional Demeanor
  • Analytical Thinking
  • Attention to Detail
  • Self Motivation
  • Time Management
  • Team Collaboration
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Multitasking
  • Audit reporting
  • Excellent Communication
  • Professionalism
  • Written Communication
  • Adaptability and Flexibility

Certification

  • Certified Tax Credit Specialist, National Center for Housing Management - 2012

Languages

Spanish
Native or Bilingual

Timeline

Housing Support Specialist

The Health Trust
02.2023 - Current

Resident Manager I

EAH Housing
07.2021 - 01.2022

Property Manager

The John Stewart Co.
03.2016 - 05.2020

Property Manager

ConAm/Winn Residential
09.2013 - 03.2016

Property Manager

ConAm/Winn Residential
04.2012 - 09.2013

Property Manager

The John Stewart Co.
09.2011 - 04.2012

Assistance Property Manager

The John Stewart Co.
08.2010 - 09.2011

Occupancy Specialist

The John Stewart Co.
10.2009 - 08.2010

No Degree - Early Childhood Education

De Anza College
Ivania Murillo