Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ivania Prado

Miami

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

2
2
years of professional experience

Work History

Administrative Assistant

Miami Management
05.2023 - 07.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Front Desk Receptionist

Miami Management
05.2023 - 07.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

Miami High School
Miami, FL

Skills

  • Customer service
  • Computer skills
  • Time management
  • Administrative support
  • Customer and client relations
  • Critical thinking
  • Strong problem solver
  • Professional and mature
  • Documentation and reporting

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Administrative Assistant

Miami Management
05.2023 - 07.2025

Front Desk Receptionist

Miami Management
05.2023 - 07.2025

Miami High School

Similar Profiles

CREATE PROFILE