IVANN TENRY
Gresham,OR
Summary
Proven to enhance customer satisfaction and boost company revenue, I leveraged upselling strategies and data entry proficiency at DTG Operations Inc. Known for patience, empathy, and a goal-oriented mindset, I successfully negotiated with suppliers and streamlined rental processes, significantly improving operational efficiency and client loyalty.
Overview
19
19
years of professional experience
Work History
Counter Sales Agent
DTG Operations Inc.
07.2016 - Current
- Excelled at building relationships with suppliers, negotiating favorable terms for bulk orders that benefited the company''s bottom line.
- Addressed customer inquiries with personalized attention, fostering loyalty and repeat business.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Trained new employees on company policies, software usage, sales techniques, and customer service best practices.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
- Ensured accurate billing processes by reviewing contracts thoroughly prior to finalizing transactions.
- Established strong relationships with local businesses to promote cross-referrals within the community.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Managed payments and billing for rental properties by paying bills for utilities and maintenance with rental income and issuing profits to owners.
- Screened customers by checking credit, employment and rental history to protect property owner investments.
- Completed detailed assessments, effectively implementing comprehensive home consultation process.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Collected rent and security deposits to provide timely payments to property owners.
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Lead Key Holder
Shoe Department Encore
04.2013 - 01.2016
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
- Implemented visual merchandising changes according to corporate directives, resulting in an aesthetically pleasing shopping environment.
- Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
- Collaborated with management on special projects such as store remodels, inventory audits, and employee training initiatives.
- Increased employee retention through ongoing coaching, feedback, and recognition of individual achievements.
- Managed inventory levels for optimal stock availability and minimized excess inventory through careful monitoring and timely ordering.
- Streamlined store operations by creating efficient processes for daily tasks such as opening/closing procedures and cash handling practices.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
- Wrapped, boxed and weighed bakery department products.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Assistant
Dollar Tree
02.2010 - 03.2013
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Conducted product demonstrations, significantly boosting daily sales figures.
- Boosted store revenue through upselling and cross-selling techniques.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
- Organized in-store promotions to increase awareness of new product lines.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Ticketer
Huntleigh USA
01.2008 - 01.2010
- Resolved customer issues promptly, resulting in increased loyalty and repeat business.
- Achieved timely resolution of customer complaints, fostering positive brand perception within the community.
- Maintained up-to-date knowledge of fare structures and pricing strategies to optimize sales opportunities.
- Enhanced customer satisfaction by providing prompt and accurate ticketing services.
- Streamlined ticket booking processes for improved efficiency and reduced wait times.
- Developed strong relationships with clients by addressing their inquiries professionally and courteously.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Directed passengers to correct airport terminal locations.
Prep Worker
Pensacola Christian College Inc.
08.2005 - 12.2007
- Assisted with inventory management, reducing waste and minimizing costs for the restaurant.
- Gained familiarity with diverse cuisine styles through exposure to different recipes and preparation methods within the establishment setting.
- Aided in maintaining kitchen organization by restocking supplies and ingredients, allowing for seamless transitions between tasks.
- Utilized multitasking abilities to manage multiple tasks simultaneously without compromising on quality or accuracy.
Education
Bachelor of Arts - Graphic Design
Pensacola Christian College
Pensacola07.2007
High School Diploma -
MIZPAH CHRISTIAN HIGH SCHOOL
CHUUK06.2005
Skills
Patience and Empathy
Goal-oriented mindset
Data entry proficiency
Upselling strategies
Timeline
Counter Sales Agent
DTG Operations Inc.
07.2016 - Current
Lead Key Holder
Shoe Department Encore
04.2013 - 01.2016
Sales Assistant
Dollar Tree
02.2010 - 03.2013
Ticketer
Huntleigh USA
01.2008 - 01.2010
Prep Worker
Pensacola Christian College Inc.
08.2005 - 12.2007
Bachelor of Arts - Graphic Design
Pensacola Christian College
High School Diploma -
MIZPAH CHRISTIAN HIGH SCHOOL
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