Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
References
Languages
Entrepreneurship
References
Timeline
Generic
Ivanna Agredo

Ivanna Agredo

Los Angeles,CA

Summary

Proactive guest service professional with several years of experience. Excellent hospitality industry prowess and training in roles. Known for great service, reliability and goal-oriented work. I am a competitive individual who is willing to do my best at my job with a professional attitude, skilled at welcoming high-end guest experiences. Known for building genuine client connections, managing busy environments with ease, and supporting sales teams to exceed goals. Adept at multitasking, friendly, and maintaining a calm, professional presence under pressure. Passionate about design, luxury service, and delivering an elevated customer journey that leaves a lasting impression.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Drake's Hollywood

Hostess
Los Angeles, California
03.2025 - Current
  • Greeted and seated guests in a friendly and timely manner.
  • Managed reservation system to optimize seating arrangements.
  • Monitored dining area for cleanliness and organized seating plans.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Assisted servers in bussing tables when needed during busy periods.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Provided menus to customers and answered questions regarding menu items.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.

Restaurant Hostess

Watergrill
Santa Monica, LA
03.2023 - 06.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Answered customer questions about hours, seating, and menu information.
  • Took beverage orders and served drinks during peak meal times.
  • Managed reservations, waitlists, and special requests for large parties.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Managed reservations effectively, accommodating special requests, and ensuring accurate guest counts.
  • Answered phones promptly to record and confirm reservations.
  • Communicated with servers about new tables, changes in food availability and customer comments.

Buyer specialist

Buying specialist
Denton, TX
03.2023 - 12.2023
  • Analyzed market trends to inform purchasing decisions and inventory management.
  • Negotiated contracts with suppliers to secure favorable pricing and terms.
  • Maintained accurate records of purchases and supplier performance metrics.
  • Developed purchasing plans based on sales forecasts and demand analysis.
  • Demonstrated vehicle features and functionality to potential buyers.
  • Maintained customer records and followed up on leads consistently.
  • Conducted market research to identify trends and competitive pricing strategies.
  • Trained new staff on sales techniques and product knowledge effectively.
  • Developed relationships with potential buyers through phone calls and emails.
  • Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
  • Maintained customer satisfaction by providing prompt, reliable service.
  • Assisted customers in completing paperwork related to their purchase.
  • Compiled reports detailing sales activities including number of cars sold per month, quarter, year.
  • Developed relationships with local dealerships to source inventory of used cars.
  • Collaborated with colleagues from other departments to meet organizational goals.

Sales Representative

Honda Dealership
Denton, TX
05.2022 - 12.2022
  • Trained new staff on sales techniques, product knowledge, and customer service standards.
  • Assisted customers with inquiries, resolving issues promptly and professionally.
  • Processed transactions efficiently using point-of-sale systems and payment methods.
  • Demonstrated product features to enhance customer understanding and interest.
  • Engaged customers to identify needs and recommend suitable products.
  • Developed key customer relationships to increase sales.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Generated new sales leads through cold calling and networking activities.
  • Analyzed customer feedback to improve products and services.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Negotiated pricing contracts with customers to maximize profits.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Reviewed monthly performance against targets set by management team.
  • Identified opportunities for cross-selling additional products and services.
  • Negotiated deals and handled complaints or objections.

Waitress

Jake's Burgers
Flower Mound, TX
09.2021 - 05.2022
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Developed positive relationships with regular customers through friendly conversation.
  • Took orders for food and drinks and delivered them to guests.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Prepared checks, itemizing total meal costs and taxes.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Sales Assistant

Angy Mera, at Douglas Elliman
New York, New York
01.2014 - 01.2016
  • Files organization, prospects following up, emailing and phone calls, scheduling meetings, and showing properties.
  • Greet all guests in a polite and friendly manner, with a smile.
  • Organized files containing important information about each client's transaction including financing details, inspection results and appraisal reports.
  • Resolved problems, improved operations, and provided exceptional service.
  • Used coordination and planning skills to achieve results according to the schedule.
  • I learned new skills and applied them to daily tasks to improve efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently.

Education

Theatre & Film Certificate - Theatre & Film

The Lee Strasberg Theatre & Film Institute
West Hollywood, CA
12-2024

Associates Degree - Theatre

Santa Monica College
Santa Monica, CA
01.2022

High School Diploma -

Coppell High School
Coppell, TX
2019

Skills

  • Customer service
  • Problem analysis
  • Upselling strategies
  • Hospitality and accommodation
  • Cold calling
  • Friendly and helpful
  • Team building
  • Strong communication and interpersonal skills
  • Social media engagement
  • Goal oriented
  • Customer relationship management
  • Sales expertise
  • Opening and closing procedures
  • Brand representation
  • Relationship building
  • Professional demeanor
  • Customer assistance

Affiliations

  • 4 years of Highschool Track and Field.
  • Volunteered at Animal shelters.
  • Volunteered giving Thanksgiving dinners to the homeless.
  • Currently working to volunteer at the Red Cross.

Certification

  • Earned Certificate on Foundations Of Digital Marketing and E-commerce On Coursera on January 2025.
  • Earned Certificate On Introduction to Microsoft Excel on Coursera on January 2025.
  • Completed course On Performing Arts Industry Essentials by NYU/TISCH, 2022 by YellowBrick.

Accomplishments

  • French Honors
  • Ap Government
  • Chemistry Honors
  • Ap English Literature

References

References available upon request.

Languages

Spanish
Professional

Entrepreneurship

I am currently working on creating my own online business and online business website of home decor. It is still under construction as I am still building my logo. It is very coastal inspired, as it will be martini glasses, mirrors, and more.

References

References available upon request.

Timeline

Drake's Hollywood

Hostess
03.2025 - Current

Restaurant Hostess

Watergrill
03.2023 - 06.2024

Buyer specialist

Buying specialist
03.2023 - 12.2023

Sales Representative

Honda Dealership
05.2022 - 12.2022

Waitress

Jake's Burgers
09.2021 - 05.2022

Sales Assistant

Angy Mera, at Douglas Elliman
01.2014 - 01.2016

Theatre & Film Certificate - Theatre & Film

The Lee Strasberg Theatre & Film Institute

Associates Degree - Theatre

Santa Monica College

High School Diploma -

Coppell High School

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